Updated as of August 24 at 2:40pm CT: Related to recent news, here are the latest updates for students:

One Stop Updates:

  • One Stop has reached capacity for in-person service today (Aug 24); in-person service will resume tomorrow at 8:00 a.m.
  • One Stop phone lines are available, but when call volumes are high, the queue may temporarily pause as we assist students already waiting.
  • The first day of class is delayed to Monday, August 24.
  • The original August 19 payment deadline has been extended to Monday, August 24 at 5pm CT (16-week and first 8-week terms).
  • The first 8-week term last day to add a class deadline was extended from Thursday, August 20 to Friday, August 21.
  • Financial aid refunds will resume as the necessary technology systems come back online.

Student Passphrase Reset:

  • Students can reset passphrase anytime now.
  • Get help by calling Tech Café at 210-458-5555. Tech Café support hours have been extended to provide additional assistance.
  • Get help in-person at the following locations/times:
    • Monday & Tuesday (Aug 24-25)
      • 7am – 7pm: Student Union Denman Ballroom (SU 2.01.28)

We will continue to update our website with new information.

myUTSA ID

Your myUTSA ID (abc123) is your primary student ID at UT San Antonio. You’ll need it to log in to almost everything, including your myUTSA Admissions portal, myUTSA Account, the Air Rowdy wireless network, on-campus computers, Canvas and more.

Activating your myUTSA Account

After applying to UT San Antonio, you will receive an email from [email protected] with a link to activate your myUTSA account, get your myUTSA ID and set up your passphrase. Once activated, you will use your myUTSA ID to log in to almost everything here, including your student portal called myUTSA Account.

I didn’t get an activation email

If you didn’t receive your activation email or need help, contact Tech Cafe at 210-458-5555. They will be able to resend your activation email after confirming your identity.

I forgot my password

If you need to reset your password/passphrase, visit the UT San Antonio Passphrase Portal.

I activated myUTSA ID, but I can’t access myUTSA Account

If you’re unable to access myUTSA Account, click the Forgot/Reset Passphrase link on the myUTSA Account page to reset your login information. If you can’t reset the passphrase (because you didn’t set up contact/reset information), contact Tech Cafe at 210-458-5555 for the link to be re-sent.

UT San Antonio Email Address

Once you’ve activated your myUTSA ID, you will also be issued a UT San Antonio email address ending in @my.utsa.edu, powered by Microsoft Office 365.

UT San Antonio uses this email to communicate with all students. For new students, this can start as early as once you sign up for Orientation or register for classes at UT San Antonio.

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times, but we do have a call back feature!

ASK ROWDY BOT

Click on the chat icon on the bottom right corner of this website.

Email & Docs

Email US

Email [email protected]

Email turnaround is approx. 3-5 business days. During peak times, it may be longer.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!