Transcripts – Frequently Asked Questions
How long should it take for my transcript request to be processed?
Electronic transcripts will be delivered within 1 business day of the order being processed. Orders requiring special shipping are processed within 2 to 5 business days. Please allow 7 to 10 days for delivery to and processing by domestic addresses.
What should I do if I want to request a transcript to be sent after the end of the term or after graduation when my degree is posted?
During the order process, you will be given the option to select “Hold for grades” or “Hold for degree”.
Can I obtain a transcript if I have a hold?
No. Transcripts are not generated for students whose holds involve a financial obligation or some judicial issues. To expedite the process, clear holds prior to submitting a request.
Can I request transcripts through the online system and then pick them up later in person?
No, you cannot submit a request to pick up transcripts via the online system.
Can my transcript be sent by fax?
No. Transcripts are mailed, sent electronically to other universities that are electronic transcript trading partners with UTSA, or emailed as a PDF through Parchment.
Who should I contact if I have additional questions?
If you have questions about the process or encounter difficulty in entering your order, we have Customer Service representatives available from 7:00 am to 7:00 pm Monday-Friday (CST/CDT). Our Customer Service number is 847-716-3005. Please have your Order Number ready before calling.
How can I obtain an unofficial transcript?
You can view your unofficial transcript by logging into ASAP:
- Log into ASAP
- Click on the “Student Services” tab at the top
- Select the “Student Records” link from the menu
- Click on the “View Unofficial Transcript” link to view your transcript
I'm a SSA student, how do I request a transcript?
If you wish to order an official Southwest School of Arts transcript please email firstname.lastname@example.org to request your transcripts. We will work with you directly to provide you with your official SSA transcript.