Transcripts – Frequently Asked Questions

As of February 8, 2021, UTSA is using Parchment/Credential Solutions, Inc. for transcript requests to streamline the transcript process and offer services such as 24/7 secure access compatible with all mobile and tablet devices, 24/7 online order status and tracking, and automated electronic delivery acknowledgement. Transcripts will no longer be printed on campus and will originate from an off-site location after a request is made. It will no longer be possible to pick up a transcript in-person on the same day of your request.

Electronic transcripts will be delivered within 1 business day of the order being processed. Orders requiring special shipping are processed within 2 to 5 business days. Please allow 7 to 10 days for delivery to and processing by domestic addresses.

During the order process, you will be given the option to select “Hold for grades” or “Hold for degree”.

No. Transcripts are not generated for students whose holds involve a financial obligation or some judicial issues. To expedite the process, clear holds prior to submitting a request.

No, payment information is taken when ordering the transcript but your credit card is not charged until the transcript has been delivered.

No, you cannot submit a request to pick up transcripts via the online system.

No. Transcripts are mailed, sent electronically to other universities that are electronic transcript trading partners with UTSA, or emailed as a PDF through Parchment.

If you have questions about the process or encounter difficulty in entering your order, we have Customer Service representatives available from 7:00 am to 7:00 pm Monday-Friday (CST/CDT). Our Customer Service number is 847-716-3005.  Please have your Order Number ready before calling.

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Email turnaround is approx. 3-5 business days.

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Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!