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Transcripts – Frequently Asked Questions

Starting February 1, 2021, UTSA will begin using Parchment for transcript requests. Parchment will help UTSA streamline its transcript process and offer services such as 24/7 secure access compatible with all mobile and tablet devices, 24/7 online order status and tracking, and automated electronic delivery acknowledgement. Find out more information about these changes.

Transcript requests submitted via the online transcript request system are sent approximately 1-2 business days from the date of the online request. If the electronic eSCRIP-SAFE secure network option is chosen, transcripts are sent same day. Transcripts will be mailed or emailed (depending on the option chosen) directly and may not be picked up at the One Stop Enrollment Center or the Registrar’s Office.

Enter your request approximately 30 days after the end of the semester of graduation. If you submit your request earlier than this, your degree will not be displayed on your transcript. To verify whether your degree has been posted, click on “View Unofficial Transcript” while in the Student Records area of ASAP. If you require degree information before this time, please complete the Release of Degree Information Request.

No. Transcripts are not generated for students whose holds involve a financial obligation or some judicial issues. To expedite the process, clear holds prior to submitting a request.

No additional fee is required. The Student Data Management Fee assessed to enrolled students each semester covers the cost of processing transcripts for current and former students.

No, you cannot submit a request to pick up transcripts via the online system.

Transcripts can be picked up by students at the One Stop Enrollment Center in the John Peace Library Building at the Main Campus or in the Frio Street Building at the Downtown Campus during normal business hours. Photo identification is required for transcripts picked up in person. Please be aware that transcripts can be printed “on the spot.” However, during heavy traffic periods, which include the week before classes start and the first week of classes, wait times may be longer.

No. Transcripts are mailed, sent electronically to other universities that are electronic transcript trading partners with UTSA, or emailed using the electronic eSCRIP-SAFE secure network.

Either call (210) 458-8000 or toll free 1-800-669-0919 during normal business hours or email

Transcript Account and Ordering Procedures

By setting up a transcript account, your orders can be tracked and saved for future reference. Also, through this account, you can be authenticated and your request processed anywhere at any time day or night.

If you do not know or remember your ID information, simply fill out some basic information about yourself and continue with the account set up.

Yes, all students, current and former wishing to order a transcript must have a transcript account.

Please call One Stop Enrollment Center to speak with a representative: (210) 458-8000 or toll free 1-800-669-0919.

If you can’t find your institution from either the menu guide or the manual entry under Option 1, enter the address manually under Option 2 (send paper).

Yes. Through the online ordering system, if you chose Option 2: Send Paper, you have the ability to upload a file for attachment.


Main Campus

Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us


Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!