Transcripts – Frequently Asked Questions


Electronic transcripts will be delivered within 1 business day of the order being processed. Orders requiring special shipping are processed within 2 to 5 business days. Please allow 7 to 10 days for delivery to and processing by domestic addresses.

During the order process, you will be given the option to select “Hold for grades” or “Hold for degree”.

No. Transcripts are not generated for students whose holds involve a financial obligation or some judicial issues. To expedite the process, clear holds prior to submitting a request.

No, payment information is taken when ordering the transcript but your credit card is not charged until the transcript has been delivered.

No, you cannot submit a request to pick up transcripts via the online system.

No. Transcripts are mailed, sent electronically to other universities that are electronic transcript trading partners with UTSA, or emailed as a PDF through Parchment.

If you have questions about the process or encounter difficulty in entering your order, we have Customer Service representatives available from 7:00 am to 7:00 pm Monday-Friday (CST/CDT). Our Customer Service number is 847-716-3005.  Please have your Order Number ready before calling.

You can view your unofficial transcript by logging into ASAP:

  1. Log into ASAP
  2. Click on the “Student Services” tab at the top
  3. Select the “Student Records” link from the menu
  4. Click on the “View Unofficial Transcript” link to view your transcript

If you wish to order an official Southwest School of Arts transcript please email registrar@utsa.edu to request your transcripts. We will work with you directly to provide you with your official SSA transcript.


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San Antonio, TX 78249

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What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!