Transcripts – Frequently Asked Questions
How long should it take for my transcript request to be processed?
Electronic transcripts will be delivered within 1 business day of the order being processed. Orders requiring special shipping are processed within 2 to 5 business days. Please allow 7 to 10 days for delivery to and processing by domestic addresses.
What should I do if I want to request a transcript to be sent after the end of the term or after graduation when my degree is posted?
During the order process, you will be given the option to select “Hold for grades” or “Hold for degree”.
Can I obtain a transcript if I have a hold?
No. Transcripts are not generated for students whose holds involve a financial obligation or some judicial issues. To expedite the process, clear holds prior to submitting a request.
Is a fee charged at the time of requesting transcripts?
No, payment information is taken when ordering the transcript but your credit card is not charged until the transcript has been delivered.
Can I request transcripts through the online system and then pick them up later in person?
No, you cannot submit a request to pick up transcripts via the online system.
Can my transcript be sent by fax?
No. Transcripts are mailed, sent electronically to other universities that are electronic transcript trading partners with UTSA, or emailed as a PDF through Parchment.
Who should I contact if I have additional questions?
If you have questions about the process or encounter difficulty in entering your order, we have Customer Service representatives available from 7:00 am to 7:00 pm Monday-Friday (CST/CDT). Our Customer Service number is 847-716-3005. Please have your Order Number ready before calling.