UTSA will undergo a technology upgrade December 2-10, to help improve our student experience. During this time, there will be a short-term disruption to nearly all systems (ASAP, Document Uploader, etc.) except for Blackboard. One Stop counselors will only have limited access during this time and may not be able to provide account specific information. Find out more information on how to submit documents.

In response to the continued developments of COVID-19 and to support the health and wellbeing of our university community, all One Stop locations and QLESS queues are currently closed. You can reach One Stop by phonelive chatvirtual appointment or email.

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Whether it’s in-person, online or over the phone, our One Stop counselors are here to help and can be reached in whatever way is most convenient for you.

Hours of Operation

Monday-Friday: 8am­* – 5pm
*On Wednesday, One Stop opens at 8:30am.

Note: Phone Queues will be closed automatically at 4:30 if wait times exceed 30 minutes.

By Phone

Call us and choose from one of the following menu options:

  • Undergraduate Admissions – option 1
  • Financial Aid – option 2
  • Registration & Records – option 3
  • myUTSA ID Passphrase Resets – option 3
  • Fiscal Services & Billing – option 4

Call Back Feature: Please note students who opt to use the call back feature may be called from another phone number.

210-458-8000 1-800-669-0919 toll free

By Chat

Through live chat we can answer both general and account-specific questions. Note: If you have account-specific questions, we will need to confirm your identity first before we can give you specifics.

How to Chat with US

By Email

Questions and some documents can be submitted to onestop@utsa.edu by email. Generally, you’ll receive a response within 1-3 business days, but during peak season, please allow 3-7 days.


By Appointment

Do you have a more complex issue that One Stop can help with? If so, make an appointment with a counselor. You’ll meet in a more private setting for 20 minutes when you create an appointment.

Schedule an Appointment

Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram


Main Campus

Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us



Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!