The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Whether it’s in-person, online or over the phone, our One Stop counselors are here to help and can be reached in whatever way is most convenient for you.

Hours of Operation

Monday-Friday: 8:30am – 4:00pm

By Visiting

MAIN CAMPUS
JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

DOWNTOWN CAMPUS
FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

By Phone

Call us and choose from one of the following menu options:

  • Undergraduate Admissions – option 1
  • Financial Aid – option 2
  • Registration & Records – option 3
  • myUTSA ID Passphrase Resets – option 3
  • Fiscal Services & Billing – option 4

Call Back Feature: Please note students who opt to use the call back feature may be called from another phone number.

210-458-8000 1-800-669-0919 toll free

By Chat

Through live chat we can answer both general and account-specific questions. Note: If you have account-specific questions, we will need to confirm your identity first before we can give you specifics.

How to Chat with Us

By Email

Questions and some documents can be submitted to onestop@utsa.edu by email. Generally, you’ll receive a response within 3-5 business days, but during peak season, please allow 8 business days.

onestop@utsa.edu

By Appointment

If you would like to schedule an appointment with a One Stop Enrollment Counselor, please use our QLESS system.

Schedule with QLESS

Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment

Appointments

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Social

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!