Latest campus and coronavirus information Roadrunner Roadmap

In response to the continued developments of COVID-19 and to support the health and wellbeing of our university community, all One Stop locations and QLESS queues are currently closed. You can reach One Stop by phonelive chatvirtual appointment or email.

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Whether it’s in-person, online or over the phone, our One Stop counselors are here to help and can be reached in whatever way is most convenient for you.

Hours of Operation

Monday-Friday: 8:30am – 4:30pm

By Phone

Call us and choose from one of the following menu options:

  • Undergraduate Admissions – option 1
  • Financial Aid – option 2
  • Registration & Records – option 3
  • myUTSA ID Passphrase Resets – option 3
  • Fiscal Services & Billing – option 4

Call Back Feature: Please note students who opt to use the call back feature may be called from another phone number.

210-458-8000 1-800-669-0919 toll free

By Chat

Through live chat we can answer both general and account-specific questions. Note: If you have account-specific questions, we will need to confirm your identity first before we can give you specifics.

How to Chat with Us

By Email

Questions and some documents can be submitted to by email. Generally, you’ll receive a response within 3-5 business days, but during peak season, please allow 8 business days.

By Appointment

Do you have a more complex issue that One Stop can help with? If so, make an appointment with a counselor. You’ll meet in a virtual setting for 20 minutes when you create an appointment.

Schedule an Appointment

Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Monday - Friday 8:30am-4:30pm
Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.


One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!