The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Whether it’s in-person, online or over the phone, our One Stop counselors are here to help and can be reached in whatever way is most convenient for you.
Hours of Operation
In Person
Days and times vary by location
Phones
Monday-Friday, 8:30am – 4:30pm
In Person
Save your spot without waiting in line! Check in when you arrive, and you’re free to step away while you wait. We’ll text you when you’re next in line so you can return to the office.
Peak Times: During peak times (May-August and January), wait times may be longer. If the queue appears closed, it has reached capacity but may reopen as students are assisted. We recommend joining the virtual queue earlier in the day when possible. Thank you for your patience.
Main Campus Location
John Peace Library (JPL) 110
Monday – Friday
8:30am – 4:00pm
One UTSA Circle
San Antonio, TX 78249
MAIN CAMPUS ESTIMATED WAIT TIME:
automatically refreshes every 2 minutes
Downtown Campus Locations
Frio Street Building (FS) 2.400
Monday – Friday
8:30am – 4:00pm
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207
FRIO STREET BUILDING ESTIMATED WAIT TIME:
automatically refreshes every 2 minutes
San Pedro II (SPII) 250L
Monday – Thursday
8:30am – 1:00pm
622 Dolorosa St.
San Antonio, TX 78207
SAN PEDRO II ESTIMATED WAIT TIME:
automatically refreshes every 2 minutes
Phone
210-458-8000 1-800-669-0919 toll freePhone Tree: Choose 1 for a One Stop Counselor or 2 for a Fiscal Services Representative for billing. If you select 1 – One Stop, choose from one of the following menu options:
- Option 1 – Account Claim/myUTSA ID Passphrase Resets
- Option 2 – Admissions (Undergraduate & Graduate)
- Option 3 – Financial Aid
- Option 4 – Registration & Records
Call Back Feature: Please note students who opt to use the call back feature may be called from another phone number.
Peak Times: During peak times (May-August and January), wait times may be longer. When you call, you’ll hear your place in line while you wait. To avoid holding, use the call back feature or call earlier in the day (typically 8:30-9am). Thank you for your patience.
Questions and some documents can be submitted to [email protected] by email. Generally, you’ll receive a response within 3-5 business days, but during peak season, please allow 8 business days.
[email protected]Chat
Our Rowdy Bot can answer general questions. If you have personal account-specific questions, you will need to contact us through another channel such as phone, email or visiting our center.
How to Chat with Rowdy BotAppointment
If you would like to schedule an appointment with a One Stop Enrollment Counselor, please use our WaitWell system. Please note we do not schedule appointments during peak times (May through August and January).
Schedule with WaitWellSocial Media
We actively monitor @UTSAonestop for questions on social media.
@UTSAOneStop X @UTSAOneStop Facebook @UTSAOneStop Instagram