Due to the coronavirus pandemic, in-person, on-campus service has been suspended, and our call center will be closed temporarily. You can speak with One Stop through live chat, email, or video appointments. Click here for more info on UTSA’s response on COVID-19.

In response to the continued developments of COVID-19 and to support the health and wellbeing of our university community, all One Stop locations and QLESS queues are currently closed. Additionally, our call center will be closed temporarily. You can reach One Stop via live chat, video appointment or email.

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Whether it’s in-person, online or over the phone, our One Stop counselors are here to help and can be reached in whatever way is most convenient for you.

Hours of Operation

Monday-Friday: 8am­* – 5pm
*On Wednesday, One Stop opens at 8:30am.

By Chat

Through live chat we can answer both general and account-specific questions. Note: If you have account-specific questions, we will need to confirm your identity first before we can give you specifics.

How to Chat with US

By Email

Questions and some documents can be submitted to onestop@utsa.edu by email. Generally, you’ll receive a response within 1-3 business days, but during peak season, please allow 3-7 days.

onestop@utsa.edu

By Appointment

Do you have a more complex issue that One Stop can help with? If so, make an appointment with a counselor. You’ll meet in a more private setting for 20 minutes when you create an appointment.

Schedule an Appointment

Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram

Hours

Main Campus

Mon, Tues, Thurs, Fri
8am-5pm

Wednesdays
8:30am-5pm

Downtown Campus

Mon-Fri
8:30am-12pm & 1pm-5pm
Closed from 12-1pm

Contact

Email Us

onestop@utsa.edu

Social

Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!