We are currently in the process of awarding our continuing students for 2019-2020 over the coming weeks. The first step in the awarding process is reviewing Pell grant eligibility. Students may only see Pell on ASAP, but should take note they are not fully awarded. Once fully awarded, students will be notified via email.

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Whether it’s in-person, online or over the phone, our One Stop counselors are here to help and can be reached in whatever way is most convenient for you.

In Person

John Peace Library (JPL)
First Floor, Room 1.01.04
Main Campus

Frio Street building
Second Floor, Room 2.400
Downtown Campus

Over the Phone

You will be presented with a menu when you dial in to One Stop.

  • Undergraduate Admissions – press 1
  • Financial Aid – press 2
  • Registration & Records – press 3
  • myUTSA ID Passphrase Resets – press 3
  • Fiscal Services & Billing – press 4
  • Graduate Admission – press 5

210-458-8000 1-800-669-0919 toll free

By Email

Questions and some documents can be submitted to onestop@utsa.edu by email. Generally, you’ll receive a response within 1-3 business days, but during peak season, please allow 3-7 days.

onestop@utsa.edu

By Appointment

Do you have a more complex issue that One Stop can help with? If so, make an appointment with a counselor. You’ll meet in a more private setting for 20 minutes when you create an appointment.

Schedule an Appointment

Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram

Hours of Operation

Main Campus
Monday-Friday: 8am­* – 5pm
*On Wednesday, One Stop opens at 8:30am.

Downtown Campus
Monday-Friday: 8:30am – 12pm & 1 – 5pm

 

Hours

Main Campus

Mon, Tues, Thurs, Fri
8am-5pm

Wednesdays
8:30am-5pm

Downtown Campus

Mon-Fri
8:30am-12pm & 1pm-5pm
Closed from 12-1pm

Contact

Call Us

(210) 458-8000

Email Us

onestop@utsa.edu

Social

Visit Us

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!