The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Whether it’s in-person, online or over the phone, our One Stop counselors are here to help and can be reached in whatever way is most convenient for you.
Hours of Operation
Monday-Friday: 8am* – 5pm
*On Wednesday, One Stop opens at 8:30am.
Note: Phone Queues will be closed automatically at 4:30 if wait times exceed 30 minutes.
Call us and choose from one of the following menu options:
- Undergraduate Admissions – option 1
- Financial Aid – option 2
- Registration & Records – option 3
- myUTSA ID Passphrase Resets – option 3
- Fiscal Services & Billing – option 4
Call Back Feature: Please note students who opt to use the call back feature may be called from another phone number.210-458-8000 1-800-669-0919 toll free
Through live chat we can answer both general and account-specific questions. Note: If you have account-specific questions, we will need to confirm your identity first before we can give you specifics.How to Chat with US
Questions and some documents can be submitted to firstname.lastname@example.org by email. Generally, you’ll receive a response within 1-3 business days, but during peak season, please allow 3-7 email@example.com
Do you have a more complex issue that One Stop can help with? If so, make an appointment with a counselor. You’ll meet in a more private setting for 20 minutes when you create an appointment.Schedule an Appointment