Our mission at One stop is to serve UTSA Students, Faculty, Staff, and the greater community by being a centralized hub that provides excellent customer service through a friendly, concierge experience in Admissions, Financial Aid & Scholarships, and Registration & Records.


One Stop Vison

We will be a nationally recognized center that serves as a model for other institutions for our innovative approach in providing excellent customer service by using technology, available resources, and training.

One Stop Promise

We aim to empower all guests with the latest up-to-date information and will cheerfully serve them wherever they are on their UTSA journey.

One Stop Pillars

  • Guest Experience
  • Building Trust
  • Team Connection
  • Communicate
  • Adaptability
  • Inclusion

One Stop Core Values

Responsibility – One Stop counselors will be accountable for each student interaction by taking ownership and committing to follow through with the information provided.

Education – One Stop Counselors are provided with continuous learning opportunities that improve their knowledge base and treat each student interaction as a learning opportunity

Empathy – One Stop Counselors will treat others with respect and care by listening, being proactive, and providing an inclusive environment that gives customers our undivided attention.

Collaboration – One Stop Counselors will work together and in connection with home offices to build relationships that promote teamwork.

One Stop Leadership

Anthony Surratt
Anthony Surratt II, M.S.
Senior Director
Kim Canady
Kim Canady, M.S
Senior Associate Director
Luis Ramos
Luis Ramos, M.B.A.
Assistant Director
Kari Doring
Kari Doring, M.Ed.
Assistant Director

One Stop Senior Counselors

Estefania Fuentes- Gonzalez
Estefania Fuentes- Gonzalez, M.B.A
SR One Stop Counselor
Guillermo Mora
Guillermo Mora, M.Ed.
SR One Stop Counselor
Nancy Ling
Nancy Ling
SR One Stop Counselor
Kassandra Gomez
Kassandra Gomez
SR One Stop Counselor

One Stop Counselors

Aurora Arellano
Aurora Arellano
One Stop Counselor II
Evelyn Hunt
Evelyn Hunt
One Stop Counselor II
Juan Avila
Juan Avila
One Stop Counselor II
Marcos Reynoso M.A
Marcos Reynoso M.A
One Stop Counselor I
Kaycee Banuelos
Kaycee Banuelos
One Stop Counselor I
Kassandra Perez
Kassandra Perez
One Stop Counselor I
Alejandro Rendon
Alejandro Rendon
One Stop Counselor I
Cassandra Montemayor
Cassandra Montemayor
One Stop Counselor I
Andrew Ingram M.B.A
Andrew Ingram M.B.A
One Stop Counselor I

Enrollment Services Associates

Celina Trevino
Celina Trevino
Enrollment Services Associate
Adly Gonzalez
Adly Gonzalez
Enrollment Services Associate

One Stop Student Associates II

Daniela Aranda Gomez
Daniela Aranda Gomez
Student Associate II
Kataishalee Lopez
Kataishalee Lopez
Student Associate II
Lizbeth Castro
Lizbeth Castro
Student Associate II
Mariah Avalos
Mariah Avalos
Student Associate II
Victoria Martinez
Victoria Martinez
Student Associate II

One Stop Student Associates

Aidan Amescua
Aidan Amescua
Student Associate
Andre Agurcia
Andre Agurcia
Student Associate
Madeline Escalera
Madeline Escalera
Student Associate
Edward Gamez
Edward Gamez
Student Associate
Keimani Grant
Keimani Grant
Student Associate
Emmanuel Obialor
Emmanuel Obialor
Student Associate
Jiovanni Pastran
Jiovanni Pastran
Student Associate
Heaven Turner
Heaven Turner
Student Associate
Nicholas Torres
Nicholas Torres
Student Associate
Zion Watt
Zion Watt
Student Associate

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment

Appointments

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!