Our mission at One stop is to serve UTSA Students, Faculty, Staff, and the greater community by being a centralized hub that provides excellent customer service through a friendly, concierge experience in Undergraduate Admissions, Financial Aid & Scholarships, and Registration & Records.
One Stop Vison
We will be a nationally recognized center that serves as a model for other institutions for our innovative approach in providing excellent customer service by using technology, available resources, and training.
One Stop Promise
We aim to empower all guests with the latest up-to-date information and will cheerfully serve them wherever they are on their UTSA journey.
One Stop Pillars
- Guest Experience
- Building Trust
- Team Connection
- Communicate
- Adaptability
- Inclusion
One Stop Core Values
Responsibility – One Stop counselors will be accountable for each student interaction by taking ownership and committing to follow through with the information provided.
Education – One Stop Counselors are provided with continuous learning opportunities that improve their knowledge base and treat each student interaction as a learning opportunity
Empathy – One Stop Counselors will treat others with respect and care by listening, being proactive, and providing an inclusive environment that gives customers our undivided attention.
Collaboration – One Stop Counselors will work together and in connection with home offices to build relationships that promote teamwork.
One Stop Managers
Anthony Surratt II, M.S.
Senior Director
Kim Canaday, M.S
Senior Associate Director
Luis Ramos, M.B.A.
Assistant Director
Kari Doring, M.Ed.
Assistant Director
One Stop Senior Counselors
Estefania Fuentes- Gonzalez
SR One Stop Counselor
Guillermo Mora
SR One Stop Counselor
Nancy Ling
SR One Stop Counselor
Trey Kelley, M.Ed.
SR One Stop Counselor
One Stop Counselors
Alice Price
One Stop Counselor II
Clarissa Castaneda
One Stop Counselor II
Evelyn Hunt
One Stop Counselor II
Juan Avila
One Stop Counselor II
Abram Villescaz
One Stop Counselor I
Aurora Arellano
One Stop Counselor I
Cristian Nuno
One Stop Counselor I
Dillon Bishop, M.Ed.
One Stop Counselor I
Jennifer Lopez
One Stop Counselor I
Kassandra Gomez
One Stop Counselor I
Ryan Mason
One Stop Counselor I
Enrollment Services Associates
Raul Plata
Enrollment Services Associate
Haleigh Grove
Enrollment Services Associate
Jose Escobedo
Enrollment Services Associate
Kaleigh Shuler
Enrollment Services Associate
Celina Trevino
Enrollment Services Associate
One Stop Student Associates
Amber Crile
Student Associate
Angel Silva
Student Associate
Britney Ortiz
Student Associate
Da-Shyra Cleveland
Student Associate
Judith Aguilar
Student Associate
Jessalyn Ledesma
Student Associate
Nayelli Lopez
Student Associate
Niyah Floyd
Student Associate
Robyn Lindley
Student Associate
Terrance Franklin
Student Associate
Victoria Martinez
Student Associate
Zion Watt
Student Associate