UTSA will undergo a technology upgrade December 2-10, to help improve our student experience. During this time, there will be a short-term disruption to nearly all systems (ASAP, Document Uploader, etc.) except for Blackboard. One Stop counselors will only have limited access during this time and may not be able to provide account specific information. Find out more information on how to submit documents.

Registration Holds

There are various registration holds that can prevent you from registering. You should check your holds regularly to ensure you are eligible to register the upcoming semester. Have a hold? Don’t worry. We encourage you to work with the respective office to resolve any holds so you can register.

How to Check Your Registration Holds

  • Log into ASAP
  • Click the “Student Services” tab
  • Click “Student Records”
  • Click “View Your Hold(s)”

Common Registration Holds

Below are some common holds that prevent registration. We encourage you to resolve any registration holds quickly so you can register on time and to secure the schedule you want. You can view all holds in ASAP.

Admission Hold

Students who have an admission hold often have it due to missing official transcripts (final high school or college/university transcripts). ASAP will provide more information on the type of outstanding document(s), so you can turn it in as quickly as possible to One Stop.

Orientation Hold

All first-time undergraduate students (freshman, freshman-transfers, and transfers) must complete orientation before they can register. You can sign up for orientation through ASAP. Once you have completed orientation, the hold will be removed. For more information, visit https://future.utsa.edu/orientation.

Probation or Dismissal Hold

Students who have been academically dismissed and reinstated on probation must speak with an academic advisor. Please reach out to them to take care of your hold so you can register for classes next semester. Find out more information about your hold on ASAP.

Advising Hold

In order to stay on track with your degree, you will need to occasionally meet with an academic advisor. If you have an advising hold, you are required to speak with your Academic Advisor. Please reach out to them to take care of your hold so you can register for classes next semester. Find out more information about your hold on ASAP.

Graduate School Hold

This hold requires you to speak with the Graduate School. Please contact the Graduate School at 210-458-4331 to learn more about your hold and how to resolve it.

Health Services Hold

There could be various reasons why you have a health services hold. If you are an incoming student, it could be related to the meningitis vaccination. You can log into ASAP to see what is needed to resolve your health services hold. If you have any questions, contact Health Services at 210-458-4142.

Financial Hold

This hold is typically placed when you have an outstanding balance with UTSA. You can make a payment on ASAP or contact Fiscal Services at 210-458-8000 (Option 4) for questions.

International Hold

If you have a registration hold related to you being an international student, please log into ASAP to view your hold and complete what is needed. If you have an “International Programs” hold, please contact them at 210-458-7202.

Parking Hold

Students who have a parking and transportation hold typically have an outstanding balance because of parking fines. You can log into ASAP to view your hold and make payment arrangements with Campus Services at 210-458-4639.

Student Conduct Hold

If you have a student conduct hold, please contact Student Conduct and Community Standards at 210-458-4720 to resolve your hold.

TSI Hold

You have a Texas Success Initiative (TSI) hold on your account that prevents you from registering. If you need assistance with test score retrievals, developmental course registration, or TSI advising, contact TSI Programs at 210-458-4498 or email TexasSuccessInitiative@utsa.edu. If you need to schedule your TSI assessment, you can do this online through ASAP. You will first need to complete the Pre-Assessment Activity (PPA). If you have questions about taking the TSI exam, you can contact Testing Services at 210-458-4125 or email testinfo@utsa.edu.

Other Holds

If you do not see one of your holds listed, we would encourage you to contact the department that placed the hold on your account for more information. You can also contact a One Stop counselor so they can assist you.

Hours

Main Campus

Mon, Tues, Thurs, Fri
8am-5pm

Wednesdays
8:30am-5pm

Downtown Campus

Mon-Fri
8:30am-12pm & 1pm-5pm
Closed from 12-1pm

Contact

Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us

onestop@utsa.edu

Social

Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!