Latest campus and coronavirus information Roadrunner Roadmap

One Stop Q


In response to the continued developments of COVID-19 and to support the health and wellbeing of our university community, all One Stop locations and QLESS queues are currently closed. You can reach One Stop via phonelive chat, video appointment or email.

Save your spot without waiting in line!  Instead of standing in line at our office, you now can reserve your spot remotely.

While we are holding your spot in line, you can grab a bite, find a comfortable place to study or hang out in the Sombrilla. Once you’re near the front of the line, we’ll send you a text (you must opt-in to be notified via text) to make your way back to One Stop.

How does it work?

We’re using an app called QLESS to power our virtual waiting line.

How do you get in line? You have many options!

  1. Via Text* to 210-941-2236
    • Main Campus: Text “Rowdy”
    • Downtown Campus: Text “Rowdy downtown”
  2. Download the QLess App on your smart phone. Watch this video to see how to use it. Then search UTSA One Stop Main or UTSA One Stop Downtown.
  3. Home Kiosk Online
  4. One Stop Kiosk- Join in our office, then wait anywhere!

*Standard text messaging rates apply. Be sure you are in an area with cell phone service to receive text message updates.

Learn how to save your spot in line!


Learn how to use the QLess App to Join the Line

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Monday - Friday 8:30am-4:30pm
Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.


One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!