UTSA Email – How We Contact You

The official means of student communications at UTSA is through email.

PLEASE NOTE: As of October 4, 2021, UTSA discontinued the preferred email address option and all email communications will be sent to the utsa-issued @my.utsa.edu email address that is assigned to the student. Learn more about the e-mail policy change and the student email migration project.

Each student is issued a UTSA email address ending in @my.utsa.edu. UTSA will use this email address to communicate with all enrolled students, including important information such as financial aid, registration, payment deadlines, bills, grades and more. Students can see what their UTSA email address is (formatted firstname.lastname@my.utsa.edu) by logging into their ASAP account and clicking on the main menu page.

For new students, UTSA can start to send communications to the UTSA email address as early as once you sign up for Orientation or register for classes at UTSA. Once students are fully enrolled, UTSA will exclusively send all email communications to the student’s UTSA email address.

Students must check their UTSA email accounts regularly (daily is suggested), and not having seen an important UTSA email message from a faculty member other University administrator or administrative office is not accepted as an excuse for failure to take important action.

Can I forward my UTSA email address to a private email?

Students who forward or redirect email from their official @my.utsa.edu address to a private email (i.e. @gmail.com, @yahoo.com, etc.) do so at their own risk and the university is not responsible for the privacy and security practices handled by outside email vendors. Additionally, UTSA offices, staff or faculty will not be able to respond with detailed or sensitive information about the student to any non-utsa email address.

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!