Transcript Ordering Instructions

As of February 8, 2021, UTSA is using Parchment/Credential Solutions, Inc. for transcript requests to streamline the transcript process and offer services such as 24/7 secure access compatible with all mobile and tablet devices, 24/7 online order status and tracking, and automated electronic delivery acknowledgement. Transcripts will no longer be printed on campus and will originate from an off-site location after a request is made. It will no longer be possible to pick up a transcript in-person on the same day of your request.

Online Ordering Services

Printed hard copy transcripts, electronic transcripts, and Fed Ex delivery service are all available online through Parchment/Credential Solutions, Inc.

If you can CAS authenticate you can avoid completing the Signature Authorization form:

  1. Log into ASAP
  2. Select the Student Services tab
  3. Select the Student Records link
  4. Select Request Official Transcript link – this redirects you to Parchment/Credential Solutions, Inc
  5. Follow the provided instructions to complete your order

If you are not able to CAS authenticate (Alumni):

  1. Use Parchment/Credentials Solutions, Inc. to place your order.
  2. Follow the provided instructions to complete your order.
  3. Use a mouse or touch screen to complete the authorization process.

When placing an order online, we recommend using Internet Explorer, Mozilla Firefox, or Safari web browsers.

Federal Express delivery is only available when placing an online order. E-Transcript and First Class mail delivery is also available. FedEx orders will only be processed once a week. For immediate delivery, official electronic transcripts are sent out the same day. Credit or debit cards are accepted for payment.

Note: Requests from students with no holds and/or issues within their request, will be sent within the hour of the order being processed. Students with a ‘transcript-hold’ will be able to request a transcript online, but the transcript request will not be completed until the hold is resolved.


Documents are sometimes required by other institutions (e.g., AMCAS, PharmCAS, NursingCAS, etc.) to be sent as an attachment with your official transcript. Please indicate if you need an attachment included with your official transcript. Attachments must be submitted at the time of the request.


Processing Charges

Payment information is taken when ordering the transcript but your credit card will not be charged until the transcript has been delivered.

Types of Transcript Transcript Fee
Electronic Transcript Delivered to College/University $5.00
PDF Delivered to College/University $5.00
PDF Transcript Download by Third-Party Recipient $5.00
Printed and Mailed Copy $7.00

Note: Additional charges may result in expedited or over-night requests.

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(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

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Email turnaround is approx. 3-5 business days.

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Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!