Winter Break: One Stop and UTSA will be closed for winter break from December 23 through January 1. We will reopen with normal business hours on Thursday, January 2.

Updating Personal Information

It’s important to keep your personal information updated on your myUTSA Account so we have the most current information on file when we communicate with you! Find out below what types of personal information you can update and the steps to make those changes. You can also use the PDF Guide: Updating Personal Information for instructions on how to navigate and update your personal information.

Where do you find your personal information?

Log into your myUTSA Account and on the home page, click on “App > Personal Information” under the Quick Launch Card.

What personal information can you update?

There are several items you can update on your myUTSA Account. We detail how you can make updates to each item below.

You can view the different address and corresponding phone numbers under the “Address” section. We recommend always having updated “Mailing, Local or On-Campus” and “Permanent” addresses on file.

If you need to update your address, click on the pencil icon under the address you want to update. An Edit Address box will populate where you will make your changes and click on “Update” to submit.

To add an address, click on “Add New” at the top right of this section. An Add Address box will populate. Next you will fill out the applicable fields. Be sure to read the instructions before you click on “Add” to submit.

 

You can view your cell phone number under the “Phone Number” section.

However, if you want to update your cell phone, please navigate to Classic View which you can find under the Quick Launch Card on the home page.

Once in in Classic View, click on the “Personal Information” tab and select the “View/Update Cell Phone” link.

Note: UTSA may utilize the cell phone number to send text messages to students.

View Cell Phone

If a cell phone is not listed, you can add one and click “Submit.”

No Cell Phone Recorded

If you need to update your cell phone, input your number in the gray box and click “Submit.”

Update Cell Phone

Students are issued a UTSA email address, which is powered by Microsoft Office 365. Students can access their UTSA email by visiting portal.office.com and log in with your UTSA email address and current myUTSA passphrase. Please note to access your UTSA email inbox will require two-factor authentication.

To see what your UTSA email address is, log into myUTSA Account and you’ll see your UTSA email address on the main menu.

You can view and update your emergency contact(s) listed under the “Emergency Contact” section. Click on “Add New” where an “Add Emergency Contact” box will populate and you will be prompted to select the type and input information.

Click the pencil icon to “Edit” the information. Click on the trash can icon to “Delete” the contact

You can view and update where UTSA alerts should be sent during an emergency. You have three options:

  1. Emergency Text Message
  2. Emergency Voice Message (via phone)
  3. Do Not Wish to Receive Emergency Messages

UTSA Alert

You can update preferred first name in Classic View which you can find under the Quick Launch Card on the home page.

You can update your account to use a first or middle name other than your legal name to identify yourself by clicking on the “Enter your preferred first name” on the Personal Information tab. You will submit your preferred name and click “submit.” If your preferred name is the same as your legal name, you do not need to update this field.

Please note: Your preferred name will not appear on your official transcript or your diploma.

Updating Preferred Name

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times, but we do have a call back feature!

ASK ROWDY BOT

Click on the chat icon on the bottom right corner of this website.

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days. During peak times, it may be longer.

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Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!