UTSA will undergo a technology upgrade December 2-10, to help improve our student experience. During this time, there will be a short-term disruption to nearly all systems (ASAP, Document Uploader, etc.) except for Blackboard. One Stop counselors will only have limited access during this time and may not be able to provide account specific information. Find out more information on how to submit documents.

Text messaging is an additional method of communication that The University of Texas at San Antonio (UTSA) may utilize to reach out to its constituents. For the purposes of this document, mass text messages are defined as texts sent to a predetermined group of persons with whom the sender is not in direct, personal contact on a regular basis. Text messaging may also be utilized for a targeted message to an individual student or prospect that is time-sensitive and relevant in nature.

Guiding Principles

  • Preserve texting as an additional channel for important student-related communications as outlined in the Categories of Messages section. UTSA will keep texts to a minimum to ensure that students remain in the texting program and do not opt-out because of overuse. Message frequency may vary.
  • All mobile information the subscriber shares will only be used by UTSA representatives to assist the UTSA subscriber. Other UTSA offices, departments or organizations may collect and use information in forms different than described herein, and as such, the subscriber should review the Website Privacy Policy of UTSA at https://www.utsa.edu/policies/privacy.html, and the policies of any other electronic services or website of UTSA that recipients may use.
  • Except for emergencies, all outgoing text messages will be initiated between 8 am through 9 pm CST.

Scope

All non-emergency mass text messages originating from any UTSA office, or from any authorized UTSA employee acting in his/her professional capacity, are included in this procedure.

Categories of Messages

Texting is reserved for information that is considered educational and/or time-sensitive. The following are the categories of mass text messages permitted under this policy:

  • Provide information on upcoming educational or university-related events and announcements
  • Notifications of important deadlines or dates
  • Relevant activities or news as it relates to the safety, recruitment, enrollment, and retention of students

Message frequency may vary.

Opt-Out Feature

Texts that are sent from the Rowdy Bot can be temporarily opted out by using the #PAUSE command and let Rowdy Bot know how long you want to be unsubscribed for.

If you want to fully opt-out, you can use the command #STOP and you will no longer receive texts from Rowdy Bot. If you ever want to start up again, you will have to type in #START to (210) 908-5245 to re-engage with the Rowdy Bot.

Texts that are coming from other applications outside of an individual person should also allow a STOP campaign to opt-out.

UTSA Help

For additional assistance, please email onestop@utsa.edu or call 1-800-669-0919.

Costs

All costs associated with receiving a text message are the responsibility of the individual receiving the text message. Message and data rates may apply from the wireless carrier. Supported carriers include but are not limited to: AT&T, Sprint, T-Mobile*, Verizon Wireless, Cricket, and Metro PCS.

UTSA is not liable for delayed or undelivered messages. Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of UTSA’s control, and UTSA is not responsible or liable for issues arising from them.

* T-Mobile is not liable for delayed or undelivered messages

How to Update my Cell Phone Number at UTSA

  1. Log into ASAP
  2. Click on the “Personal Information” tab on the far left
  3. From the menu, select “View/Update Cell Phone

You can find additional information on how to update your cell phone on our Updating Personal Information page.

Hours

Main Campus

Mon, Tues, Thurs, Fri
8am-5pm

Wednesdays
8:30am-5pm

Downtown Campus

Mon-Fri
8:30am-12pm & 1pm-5pm
Closed from 12-1pm

Contact

Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us

onestop@utsa.edu

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Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

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What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!