Student Email – How We Contact You

Students are now given the option of selecting their preferred email address which will become their designated email address for all official communication with UTSA regarding Financial Aid, Registrar, Fiscal Services and other campus departments, such as academic colleges and academic departments.

When logging in to ASAP, students may designate their “myUTSA” email account or another personal email account as their official method of communication.

Your myUTSA email address, along with your myUTSA email username and initial password, can be found on the ASAP welcome page just after you log in.

If you are locked out or have forgotten your password for myUTSA, you can contact One Stop Enrollment Center at 210-458-8000 to have it reset.

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Monday - Friday 8:30am-4:30pm
Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.


One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!