One Stop Live Chat

We are now able to answer your questions through live chat!

Through live chat we can answer both general and account specific questions. Note: If you have account specific questions, we will need to confirm your identity first before we can give you specifics.

Live Chat Availability:

Monday, Tuesday, Thursday & Friday: 8 am – 5 pm
Wednesday: 8:30 am – 5 pm

Please note that live chat widget displays “unavailable” during these hours if all counselors are currently assisting students on live chat. It will turn back to “Live Chat with One Stop’ when a counselor is available.

How can you chat with a One Stop Counselor?

  1. At the bottom right of your browser, you will see a “Chat with One Stop” button.
    Chat with One Stop
  2. Once you click on the button, you will proceed to fill out the required information. Once ready, click “Start Chatting” to get connected with a One Stop Counselor.
    Let's Chat

Note: All counselors may be assisting other students. Please continue to wait for the next available counselor. 

How can I contact One Stop if chat is unavailable?

If chat is unavailable because the office is closed, you can still send an email to and we will assist you as quickly as possible or you can schedule a virtual appointment.


Main Campus

Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us


Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!