One Stop Live Chat

We are now able to answer your questions through live chat!

Through live chat we can answer both general and account specific questions. Note: If you have account specific questions, we will need to confirm your identity first before we can give you specifics.

Live Chat Availability:

Please note that live chat widget displays “unavailable” if all counselors are currently assisting students on live chat. It will turn back to “Live Chat with One Stop’ when a counselor is available.

How can you chat with a One Stop Counselor?

  1. At the bottom right of your browser, you will see a “Chat with One Stop” button.
    Chat with One Stop
  2. Once you click on the button, you will proceed to fill out the required information. Once ready, click “Start Chatting” to get connected with a One Stop Counselor.
    Chat with Onestop

Note: All counselors may be assisting other students. Please continue to wait for the next available counselor. 

How can I contact One Stop if chat is unavailable?

If chat is unavailable because the office is closed, you can still send an email to and we will assist you as quickly as possible or you can schedule a virtual appointment.

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!