One Stop Live Chat
We are now able to answer your questions through live chat!
Through live chat we can answer both general and account specific questions. Note: If you have account specific questions, we will need to confirm your identity first before we can give you specifics.
Live Chat Availability:
Monday, Tuesday, Thursday & Friday: 8 am – 5 pm
Wednesday: 8:30 am – 5 pm
How can you chat with a One Stop Counselor?
- At the bottom right of your browser, you will see a “Chat with One Stop” button.
- Once you click on the button, you will proceed to fill out the required information. Once ready, click “Start Chatting” to get connected with a One Stop Counselor.
Note: All counselors may be assisting other students. Please continue to wait for the next available counselor.
How can I contact One Stop if chat is unavailable?
If chat is unavailable because the office is closed, you can still send an email to onestop@utsa.edu and we will assist you as quickly as possible or you can schedule a virtual appointment.