Due to the coronavirus pandemic, in-person, on-campus service has been suspended, and our call center will be closed temporarily. You can speak with One Stop through live chat, email, or video appointments. Click here for more info on UTSA’s response on COVID-19.

Questions?

See topics below to help direct your questions to the right office.

Who can help answer my questions?

for Financial Aid & Enrollment Services
If you have questions related to enrolling at UTSA, such as checking your financial aid status, submitting required paperwork or receiving advice on how to troubleshoot unexpected hang-ups, then you’re already on the right site! Contact us at the One Stop Enrollment Center, your go-to resource as a UTSA student.

for Advisor & Degree Requirements
If you’re a current student and have questions about what classes you should take or your degree requirements, contact your academic advisor. You can see who your assigned advisor is under ASAP’s Student Services tab.

for Billing & Fiscal Services
If you have tuition and fees billing questions, contact Fiscal Services. You can view your tuition and fees bill on ASAP by clicking under the Fiscal Services tab and then selecting RowdyPay.

for Student Activities & Organizations
If you have questions about UTSA’s student organizations, clubs and activities contact the Office of Student Life. Visit the student organization directory RowdyLink and create an account to explore and join student organizations that match your interests.

Top 25 Most Frequently Asked Questions

UTSA has 67 undergraduate programs, 69 graduate programs and 24 doctoral programs, with the complete listing of degree programs and majors available online on our website, which also provides further links to each degree program’s entry in the undergraduate or graduate catalog.

If you are an undergraduate student and would like to know what the class requirements are for your specific major or area of study, you can find out by accessing the Undergraduate Course Catalog.

If you are a graduate student and would like to know what the class requirements are for your specific major or area of study, you can find out by accessing the Graduate Course Catalog.

 

The cost of UTSA tuition and fees depends on whether you are an undergraduate or graduate student and whether you are a Texas resident or out-of-state or international student. It also depends on the number of hours you are enrolled.

In general, if you are undergraduate student who is a Texas resident and are full-time (taking 15 credit hours), you can expect to pay around $9,900 for the fall and spring semesters.

Specifics on tuition and mandatory fees can be found on the Fiscal Services website.  Please note that certain classes, majors and colleges may have additional fees associated with them.  You may review a detailed listing of tuition and fees in the UTSA Student Policies..

For academic and specific course-related semester dates, visit Schedule of Classes.

First-time freshman automatic admission requirements are primarily based on high school ranking and SAT/ACT test scores.  Please review Freshman Admission Requirements.

Depending on the number of transferable hours they have completed, transfer students will be evaluated on their transferable hours from accredited colleges and universities and possibly their high school rank and ACT or SAT test scores.  Please review Transfer Admission Requirements for more information.

The Office of Undergraduate Admissions will perform holistic committee reviews for select students who do not meet guaranteed admission requirements.  If you are an international student or a high school student applying for early admission, please visit our website for information.

To learn more about the Graduate School admissions process, please visit the Graduate School Checklist.

If you have further questions regarding the undergraduate admission process, please visit the One Stop Enrollment Center, call (210) 458-8000 or email onestop@utsa.edu.

 

Yes, off-campus housing is available in the immediate vicinity and surrounding area. You are also welcome to independently search for your off-campus housing. For more information, visit Off-Campus Housing.

The UTSA Financial Aid and Scholarship office typically begins disbursing federal and state aid 10 days prior to the first day of class for the fall and spring semester.  To ensure your funds disburse to your account in a timely manner, accept your financial aid awards online through your ASAP account. Check and address any items that are required to finish your financial aid file. As long as all the required documents are processed, you have no holds and your actual enrollment matches your cost of attendance (budget), your aid should disburse.

Please note that some scholarships and financial aid for students with consortium agreements with other schools will not disburse until after the Census Date.

All of your financial aid will first be applied towards your tuition and fees and other educational charges.  Once your billed charges have been paid, a credit will be available on your account and issued to you as a refund, if applicable.

Direct Deposit is the quickest way to receive your refund. Direct Deposit can be set up on your ASAP account and from when your account balance shows zero. It usually takes three business days to post your refund in your bank account. If you see a “General Refund Account” on your billing statement, this is the amount of your refund and is not a charge.  If you do not have direct deposit on your account, funds will be sent by U.S. Mail. Paper refund checks may take up to five to seven business days to reach you and will be mailed to the mailing address you have listed on ASAP.

If you are submitting high school or college transcripts to Undergraduate Admissions, you may do so either by mailing them or by submitting them in person at the One Stop Enrollment Center.
Official Parchment and E-Script electronic transcripts can also be sent electronically through the school or university to apply@utsa.edu.
The mailing address for Undergraduate Admissions is:
UTSA
Office of Undergraduate Admissions
One UTSA Circle
San Antonio, Texas 78249
Faxed submissions cannot be acccepted.
If you are submitting college transcripts for Graduate School Admissions, you can have official electronic transcripts sent by email to graduateadmissions@utsa.edu from the prior institution. The sealed official transcripts can also be brought in-person to the Graduate School and Research Building (GSR) 2.210 or mailed.
The mailing address for the Graduate School is:
The University of Texas at San Antonio
Attn: The Graduate School
One UTSA Circle
San Antonio, TX 78249

The One Stop Enrollment Center is able to answer questions regarding undergraduate admissions, registration, and financial aid. You can also contact your Admissions Counselor with any specific questions you may have.

The One Stop’s regular Main Campus and Call Center hours are Monday, Tuesday, Thursday and Friday 8 am-5 pm and Wednesdays from 8:30 am to 5 pm. Downtown is open Monday through Friday from 8:3 0am-12 pm and 1-5 pm (closed from 12-1pm). During certain peak seasons and holidays, other hours may apply.

Visit us at our Main Campus location at JPL 1.01.04 and Downtown Campus at FS 2.400.

Phone and Fax

(Toll Free) 1-800-669-0919
(210) 458-8000 (local)
(210) 458-4638 (fax)

Mailing Address

UTSA
Undergraduate Admissions
One UTSA Circle
San Antonio, TX  78249

E-mail
onestop@utsa.edu

For security purposes, only emails sent from your selected preferred email account will be offered specific account information.  You may change or update what you select to be your preferred email account by logging onto ASAP.

Transcripts can be ordered online using our Transcript Request Tool. You do not need your myUTSA ID in order to use this method. The Transcript Request Tool allows you to select the method you can use to order a transcript which includes official email, a paper copy, an an electronic copy sent to a school. You can attach a separate document to be sent along with your transcript if this is required.

If you forgot your login or password to the Transcript Request Tool you can request a new login. Questions or difficulties can be reported to One Stop Enrollment Center at 210-458-8000.

In a case that the tool is not working, you can come in person to request a transcript during One Stop office hours.

UTSA has an online directory so you that you can search for UTSA offices, faculty, and staff. Please note that UTSA does not provide a student directory.  You may also choose to call University information at 210-458-4011.

If you are experiencing an emergency and need to get a hold of someone on campus, you may contact the University Police at 210-458-4242.

Students and their families have several options for making tuition payments. We accept cash, checks, money orders or credit cards for tuition and fee payments. UTSA also offers an e-check (EFT-electronic funds transfer) option online through Rowdy Pay. We accept MasterCard, Discover, American Express and Visa. There is a 2.25% fee for all credit card charges.

The easiest way to pay or check account balances is online. Students will log into their ASAP account to access Rowdy Pay, while authorized users will log directly into Rowdy Pay.

The other payment options include:

  • In person at one of two Fiscal Service Offices locations:

Main Campus – John Peace Library Building – JPL 1.03.06

Downtown Campus – Frio Street Building – FS 1.508

  • Mail to:

The University of Texas at San Antonio

Fiscal Services Office

One UTSA Circle

San Antonio, TX 78249

After you submit an electronic application, an email notification will be sent to you within days of receiving the application. You’ll receive your myUTSA ID and will be asked to activate your account so that you can then log in and set a passphrase for access to UTSA applications like ASAP.  Once you have activated your account, please log in to your ASAP account and follow these steps to check your status:

  1. Log into ASAP
  2. Select the “Future Roadrunner” tab from the menu
  3. Select “Check Admissions Status”
  4. Select “Display Applications”
  5. Click the link displayed in “Admission Term” to view the detailed information on the application

If you should have any questions regarding missing documents or whether or not an item mailed in was received, you may e-mail onestop@utsa.edu from your UTSA-selected preferred email account.

If you have issues activating your account, please contact the One Stop Enrollment Center at (210) 458-8000 or (800) 669-0919 or in person with a valid photo id.

The application deadline for students who are applying for undergraduate admission to UTSA varies based on the term you would like to be admitted. All required documents, transcripts, fees and test scores must be on file by 5 pm on the date of the deadline. Deadlines which fall on a weekend or UTSA holiday will be extended until 5 pm the following business day. If your file is not completed by the final deadline, you will not be considered for admission to UTSA for that semester. To view upcoming deadlines, please visit our admissions deadline page.

Former undergraduate students who wish to reapply for admissions who were previously dismissed may have different deadlines. Please visit the Admissions website for deadlines for dismissed students to reapply for admission as well as other important deadlines.

UTSA has different types of scholarships:

  1. Merit-Based scholarships are strictly academic and are usually determined by SAT and ACT scores, GPA or class rank.  Most are awarded through the Honors College and various department levels.
  2. Need-based scholarships require students to demonstrate financial need by completing a FAFSA and often have other criteria.
  3. A combination of merit and need-based scholarships require students to demonstrate financial need in addition to the criteria for merit scholarships.
  4. General Scholarships are those offered and awarded through the Financial Aid & Scholarships office, but college and departmental scholarships require separate applications and deadlines may vary. Please visit Scholarships for more information.
  5. Miscellaneous or Outside Scholarships are scholarships from donors outside of UTSA. If you are interested in pursuing this type of scholarship, visit Outside Scholarships.

For more information about types of scholarships, deadlines and eligibility requirements, please visit Scholarships or email onestop@utsa.edu from your UTSA-selected, preferred e-mail account.

The One Stop Enrollment Center is able to answer questions regarding undergraduate admissions, registration and financial aid. You can also contact your Admissions Counselor with any specific questions you may have.

The One Stop’s regular Main Campus and Call Center hours are Monday, Tuesday, Thursday and Friday 8 am to 5 pm and Wednesdays from 8:30 am to 5 pm. Downtown is open Monday through Friday from 8:30 am to 12 pm and 1 to 5 pm (closed from 12 to 1 pm). During certain peak seasons and holidays, extended hours may apply.

Visit us at our Main Campus location at JPL 1.01.04 and Downtown Campus at FS 2.400.

Phone and Fax

(Toll-Free) 1-800-669-0919
(210) 458-8000 (local)
(210) 458-4638 (fax)

Mailing Address

UTSA
Undergraduate Admissions
One UTSA Circle
San Antonio, TX  78249

Email
onestop@utsa.edu

For security purposes, only emails sent from your selected preferred email account will be offered specific account information.  You may change or update what you select to be your preferred email account by logging onto ASAP.

If all required documents are complete, financial aid typically disburses 10 days prior to the start of the semester. If the amount of your financial aid exceeds what is used to pay for your tuition and fees, the remaining balance may be used to pay for your housing expenses. The process is slightly different depending on your housing situation. Please read below for details on how to get your remaining financial aid to pay for housing depending on where you live:

University Oaks or Chisholm Hall – If you live at University Oaks or Chisholm Hall, your housing charges do not automatically appear on your student billing statement on ASAP. Students may go to Fiscal Services to request that a portion of the pending refund amount be set aside for housing at either University Oaks or at Chisholm Hall. Fiscal Services will then give the student a receipt to provide University Oaks or Chisholm Hall in order to show the amount of financial aid that is being applied toward housing.
*Please note, if your financial aid will be exhausted by tuition and related fees, you cannot pursue this option and will need to make other arrangements to pay for housing with University Oaks or Chisholm Hall. Also, if your refund will only cover a portion of your rent, you will need to make arrangements with University Oaks or Chisholm Hall to cover the portion of your rent that financial aid will not cover.

Chaparral Village, Laurel Village and Alvarez Hall

Housing fees for Chaparral Village, Laurel Village or Alvarez Hall will automatically show up as part of your bill before the tuition deadline. After tuition and fees are paid, any remaining financial aid will then pay toward your housing balance. If it is not enough to cover your entire housing balance, you will be responsible for paying the difference.

There are five housing complexes on-campus offering several styles of group living. On-campus housing accommodates approximately 4,263 students. Students living on-campus are close to classrooms, dining services, exhibits, the student center, library, athletic facilities, student recreation center and a multitude of activities. All UTSA residence facilities are co-ed.

UTSA-owned resident halls include Chaparral Village and Laurel Village. These two housing complexes offer apartment-style living with a choice of either two or four private bedrooms in an apartment with a living room, a kitchenette with a microwave, sink and a full-size refrigerator (no stove/oven) and full internet access. These complexes are owned by UTSA and residents are required to purchase meal plans. Pets are not allowed. Chaparral Village is alcohol-free, and within both communities, smoking is prohibited in any buildings on-campus, corridors, and stairwells; per university policy, any smoking must take place 25 feet away from any outside entrance to any building. For more information regarding the UTSA-owned housing of Chaparral or Laurel Village, please call 210-458-6200 or email studenthousing@utsa.edu.

Another UTSA-Owned residential is Alvarez Hall which houses 618 students in fully furnished bedrooms with a connecting bathroom shared by two students. Alvarez Hall hosts the Honor’s, Engineering and Leadership & Service Special Interest Housing (SIH) communities. The SIH experience serves as a significant enhancement to the experience of living in Alvarez Hall.

In addition to UTSA-owned housing, there are two privately owned halls on campus named University Oaks and Chisholm Hall that are owned by Campus Living Villages (CLV). Chisholm Hall is a traditional-style dormitory in which two students share a double-occupancy room with an attached private bath. University Oaks is a large apartment complex with a variety of floor plans, all of which have full kitchens (including stove/oven). Residents of these two properties are not required to purchase a meal plan. Both Chisholm Hall and University Oaks offer full internet access. Pets are not allowed. These properties are owned and managed by CLV and therefore operate under different contractual agreements than those owned and managed by UTSA. For more information regarding University Oaks, please call 210-877-4000. For more information regarding Chisholm Hall, please call 210-697-4400.

Payment deadlines change with each semester.  Please refer to exact payment deadlines at the Fiscal Services website.

 

  • log in to your ApplyTexas.
  • Pay a non-refundable $70 application fee*.
  • Submit official transcripts from every institution attended. (UTSA accepts transcripts through Electronic Parchment, E-Script PDF and Naviance.)
  • If you also need to meet freshmen requirements, there are additional items that need to be submitted (see below).
  • All documentation must be submitted by the admission deadline (not postmarked). An admission decision is not rendered until the applicant’s file is complete.
  • You’ll be notified when UTSA receives your ApplyTexas application and you’ll be given a myUTSA ID so you can check on your admission status.
  • Once an application and all documentation are submitted, a decision can be rendered. Please note offers of admission are valid only for the semester indicated in the acceptance letter.

 

The official means of communication between UTSA and you is through your preferred email account. MyUTSA email accounts are established for students after they are admitted to the university and are set up a week or two after admission to UTSA.  In order to find out what your email login and initial password is, you can log in to your Automated Student Access Program (ASAP) account and instructions regarding how to access your email will be found on the first main page. If you wish to use a different email as your means of preferred communication, you may update or change your preferred email account by logging in to ASAP. Simply click on the “Personal Information” tab and then click on “Update Email Address.”

We invite you to visit UTSA to see all of the possibilities that exist for you at our wonderful institution. Our tours fill up so we strongly encourage you register for our daily or group tours. Walk-ins are accepted on a limited basis and we offer a self-guided experience if the tour is at capacity. You can register online and confirm tour schedules on UTSA’s Welcome Center.

You may check the status of your FAFSA (Free Application for Federal Student Aid) any time at www.fafsa.ed.gov, but we recommend you at least check the status:

  • One week after submission if you used your FSA ID to sign your application.
  • Two to three weeks after submission if you printed, signed and mailed a signature page.
  • You can also make corrections to a processed FAFSA, add or delete a school code, or view and print your SAR (Student Aid Report) online.

You may check on your UTSA financial aid online at ASAP, where you can accept or decline your financial aid and scholarship awards. For scholarship awards, please refer to your scholarship award letter for instructions on accepting awards, deadlines and additional required documents. To check your account for outstanding requirements, please follow the instructions below:

1. Log into ASAP

2. Click on the “Financial Aid” tab

3. Click “Eligiblity”

4. Click “Student Requirements”

5. Select the relevant aid year from the drop-down menu.

To guarantee that your classes will be paid for by the payment deadline, and to avoid a late fee, please submit all requested documentation and take care of any holds early in order to allow for processing time.

UTSA accepts either the SAT or ACT when applying for admission as a freshmen. Scores from these tests must be sent directly from the testing agency because we cannot accept test scores that appear on high school transcripts. To have your SAT score sent to UTSA, contact the College Board.  UTSA’s SAT code is 6919. To have your ACT score sent to UTSA, contact ACT, Inc.  UTSA’s ACT code is 4239.

Information regarding required minimum SAT or ACT test scores may be found on the Future Roadrunner website. UTSA does not superscore, but takes into account the composite score of the critical reading and math portions when looking at minimum test scores for the SAT.

Grants, scholarships, loans and work-study are available depending on financial need and the date the FAFSA was filed. More specific information is available on the Future Roadrunner website.

Yes! UTSA offers a number of online and hybrid courses, both at the undergraduate and graduate level, so that degree-seeking students have options for completing some of their coursework without coming to campus. You can learn more about the benefits of online/hybrid courses at the Online Learning website; you can also search for current and upcoming online/hybrid courses by selecting Hybrid Course or Internet-based Course in the Attributes section of the class schedule.

UTSA also offers an online BBA degree in Cyber Security.

Hours

Main Campus

Mon, Tues, Thurs, Fri
8am-5pm

Wednesdays
8:30am-5pm

Downtown Campus

Mon-Fri
8:30am-12pm & 1pm-5pm
Closed from 12-1pm

Contact

Email Us

onestop@utsa.edu

Social

Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!