Transcripts – Frequently Asked Questions
Electronic transcripts will be delivered within 1 business day of the order being processed. Orders requiring special shipping are processed within 2 to 5 business days. Please allow 7 to 10 days for delivery to and processing by domestic addresses.
During the order process, you will be given the option to select “Hold for grades” or “Hold for degree”.
No. Transcripts are not generated for students whose holds involve a financial obligation or some judicial issues. To expedite the process, clear holds prior to submitting a request.
No, you cannot submit a request to pick up transcripts via the online system.
No. Transcripts are mailed, sent electronically to other universities that are electronic transcript trading partners with UT San Antonio, or emailed as a PDF through Parchment.
If you have questions about the process or encounter difficulty in entering your order, we have Customer Service representatives available from 7:00 am to 7:00 pm Monday-Friday (CST/CDT). Our Customer Service number is 847-716-3005. Please have your Order Number ready before calling.
You can view your unofficial transcript by logging into myUTSA Account:
- Log into myUTSA Account
- Under the Quick Launch card, click on “Go to Classic View”
- Click on the “Student Services” tab at the top
- Select the “Student Records” link from the menu
- Click on the “View Unofficial Transcript” link to view your transcript
If you wish to order an official Southwest School of Arts transcript please email [email protected] to request your transcripts. We will work with you directly to provide you with your official SSA transcript.