On Friday, November 15, One Stop will closed from 12:00 to 2:30 due to a staff meeting.

Accepting Your Aid

Once you have been offered financial aid or scholarships, you may go and review your aid on your myUTSA Account.

It is important to understand what types of financial aid you have been offered to make an informed decision before you accept your financial aid. View our Financial Aid & Scholarships Guide for more instructions on how to view and accept your financial aid offer on your myUTSA Account.

Some financial aid will require additional steps after you accept them. These requirements and further instructions will be posted on your myUTSA Account and must be completed before your aid can be disbursed to your bill.

  1. Check Outstanding Financial Aid Requirements & Holds

    Review myUTSA Account for unsatisfied requirements, and/or holds that will prevent the disbursement of aid.

    How to Check Your Outstanding Requirements & Holds

    • Log onto your myUTSA Account
    • Under the Quick Launch card, select “App Financial Aid” button from the list
    • Select the applicable Aid Year at the top right corner
    • On the “Home” tab under the “Student Requirements” section, you will see any outstanding requirements listed under “Unsatisfied Requirements”
  2. Accept/Decline Your Aid

    Accept or decline your financial aid and scholarships. You may choose to leave offers as “undecided” or accept a partial amount. You are accepting for both the fall and spring semesters. Financial aid offers can contain a combination of grants, scholarships, loans, and work-study eligibility. Please note that some aid may have state “eligibility” requirements and will not disburse until you have completed the requirements to receive this fund. Additional information and requirements for specific financial aid offers can be found under the Understanding Aid section on the website.

    How to Accept Your Financial Aid Offer

    • Log onto your myUTSA Account
    • Under the Quick Launch card, select “App Financial Aid” button from the list
    • Select the applicable Aid Year at the top right corner
    • Click the “Award Offer” tab
    • Each offer will have the type of aid, the amounts per semester, and the action required
    • Under the “Take Action” column, use the drop-down menu to either accept or decline
      • Note: for student loans, you can use the modify action to accept a partial amount of loan money
  3. Check your Email

    If you have outstanding requirements, we will email your UTSA email address or for new students, emails will be sent to the email address used on your Admissions application.

  4. Need any forms?

    If a form is required, download it from the Financial Aid Forms website. All of our forms must be filled out online, printed and physically signed prior to submission via the methods listed on the form.

  5. Turning in your Documents & Deadlines

    Outstanding documents must be processed by our office in order for aid to disburse. Processing time is typically five to seven business days. However, documents submitted in peak times (July, August or January) will have a longer processing time, which may require you to submit a payment or make alternative payment arrangements. You can review the tuition and fee loan option on our website or installment plan option at the Fiscal Services website.

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times, but we do have a call back feature!

ASK ROWDY BOT

Click on the chat icon on the bottom right corner of this website.

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days. During peak times, it may be longer.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!