Due to winter weather, One Stop’s in-person services are closed through February 1. We are assisting students virtually through phones, chat and email. We will resume in-person operations on Thursday, February 2.

Contact Financial Success

We provide both one-on-one appointments and outreach presentations. Find out more information below!

One-on-one Appointment

Due to peak processing times in the Office of Student Financial Aid and Scholarships, appointments are currently unavailable. Please check back in February once we are able to reinstate our one-on-one appointments. Thank you!

Outreach Request

We provide presentations to the UTSA community, high schools, and other outside organizations on financial aid application assistance, general financial aid overview, budget management, and more! Please email financial.success@utsa.edu and a counselor will get in contact with you as soon as possible. If you have questions related to your financial aid account please contact One Stop.

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!