Appealing Financial Aid Decisions

Students have the right to appeal any decision made by the Office of Student Financial Aid and Scholarship Office.

However, the decision of the appeals committee is final, and no exceptions can be made for requests in violation of the Federal and State regulations, which govern financial aid. You are encouraged to consult with a financial aid adviser before you file the appeal so that we can explain the appeals process and documentation needed.

All appeals should be addressed to the Student Financial Aid and Scholarships Appeal Committee. The Committee responds to all correspondence within a reasonable period of time (generally within two weeks of receipt, unless substantial documentation is required). Students are notified of the committee’s decision via their preferred email address.

Membership of the committee consists of both the directors of Financial Aid and Scholarships, the Financial Aid Ombudsperson, a member of the Compliance Team and two other managers.

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Monday - Friday 8:30am-4:30pm
Chat availability may be limited during peak times.

Book An Appointment

Appointment

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

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Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!