One Stop Enrollment

One Stop Enrollment

Updated as of August 21 at 10:00am CT: Related to recent news, here are the latest updates for students:

Student Passphrase Reset:

  • Students passphrase reset instructions are now available.
  • Please reset your passphrase during your designated time window.
  • Once your assigned window begins, you may reset your passphrase at any time after that.
  • If your reset code does not arrive after 30 minutes, visit in-person below or call Tech Café at 210-458-5555 for help.
  • Get help in-person from Friday (Aug 21) – Sunday (Aug 23) at the following locations:
    • Student Union – 2nd Floor (above foodcourt) – Denman Ballroom (SU 2.01.28):
      • 7am – 7pm (Friday – Sunday)
    • JPL  – 2nd Floor (above foodcourt) – Silent Computing Lab (JPL 2.01.30):
      • 7am – 7pm (Friday)
      • 9am – 7pm (Saturday)
      • 10am – 7pm (Sunday)

Other Updates:

  • One Stop phone lines are now available.
  • The first day of class is delayed to Monday, August 24.
  • The original August 19 payment deadline has been extended to Monday, August 24 at 5pm CT, for both 16-week and first 8-week terms.
  • The first 8-week term last day to add a class deadline has been extended from Thursday, August 20 to Friday, August 21.
  • Financial aid refunds will resume as the necessary technology systems come back online.

We will continue to update our website with new information.

Financial Aid

Special Circumstances

If you or your family have encountered personal or financial hardships that were not accurately reflected at the time you filled out your FAFSA, Financial Aid can review your file for consideration of special circumstances.

Financial Aid representatives can make professional judgment decisions on a case-by-case basis to adjust the components of a student’s cost of attendance or the data used to calculate their SAI (previously referred to as EFC for the 2023-2024 year). This adjustment is valid only at the school making the change.

Each of these decisions is made on an individual basis and will require supporting documentation.

Financial Aid Re-Evaluation
Student Cost of Attendance Adjustments
Appealing Financial Aid Decisions

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times, but we do have a call back feature!

ASK ROWDY BOT

Click on the chat icon on the bottom right corner of this website.

Email & Docs

Email US

Email [email protected]

Email turnaround is approx. 3-5 business days. During peak times, it may be longer.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Social

UTSA One Stop Facebook account UTSA One Stop Instagram account UTSA One Stop X account UTSA One Stop Youtube channel

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!