Special Circumstances

If you or your family have encountered personal or financial hardships that were not accurately reflected at the time you filled out your FAFSA, Financial Aid can review your file for consideration of special circumstances.

Financial Aid representatives can make professional judgment decisions on a case-by-case basis to adjust the components of a student’s cost of attendance or the data used to calculate their SAI (previously referred to as EFC for the 2023-2024 year). This adjustment is valid only at the school making the change.

Each of these decisions is made on an individual basis and will require supporting documentation.

Financial Aid Re-Evaluation
Student Cost of Attendance Adjustments
Appealing Financial Aid Decisions

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times, but we do have a call back feature!


Click on the chat icon on the bottom right corner of this website.

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!