Special Circumstances

If you or your family have encountered personal or financial hardships that were not accurately reflected at the time you filled out your FAFSA, Financial Aid can review your file for consideration of special circumstances.

Financial Aid representatives can make professional judgment decisions on a case-by-case basis to change a dependent student’s status to independent, to increase or decrease one or more of the data elements used to calculate the Expected Family Contribution (EFC), and/or increase the cost of attendance.

Each of these decisions is made on an individual basis and will require supporting documentation.

Financial Aid Re-Evaluation
Request for Independent Status
Student Cost of Attendance Adjustments
Appealing Financial Aid Decisions

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!