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Overawards occur when we receive additional information not accounted for when the student was offered originally.

Per federal financial aid regulations, we must resolve any overaward on a student’s account.

Common examples of changes that cause overawards include, but are not limited to:

  • Receipt of Internal or External Scholarships
  • Notification of Exemptions/Tuition and Fee Waivers (e.g. Hazlewood, etc.)
  • Stipends
  • Enrollment Changes
  • FAFSA Corrections
  • Residency Updated
  • Changes to Your Housing Plan

In some cases, overawards will result in a balance due to the University. Payment arrangements will need to be made with Fiscal Services to ensure that a hold will not be placed on the student’s account that would prevent future registration, the viewing of grades, the release of transcripts and verification of enrollment.

Balances can be paid online through ASAP, in person at Fiscal Services, by phone or via mail.


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Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


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(210) 458-8000
1-800-669-0919 toll free

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One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!