Freshmen Financial Aid Offer

Incoming freshmen who have been offered financial aid will receive a mailed paper financial aid offer.

This offer lists the estimated Cost of Attendance, Expected Family Contribution, resources and remaining need. Additionally, every student offered financial aid at UTSA will receive a notification email of their offer, which is sent to their preferred email address as indicated on ASAP.

You can accept or decline financial aid on ASAP* under the Financial Aid tab, Award and Award By Aid Year.  *Note: You will be prompted to authenticate yourself through your DUO account when trying to access financial aid information on ASAP. Don’t have a DUO account? Click here to learn how to set it up.

Some financial aid requires additional documents. You can view your student requirements and find further instructions on your ASAP account under the Future Roadrunner tab. Be sure to check both ASAP and your UTSA preferred email account regularly as additional documents may be required later.

See Understanding Your Offer for common terms and processes regarding financial aid.

Call & Chat

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(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

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Live Chat

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Chat availability may be limited during peak times.

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Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

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Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.


One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!