On Friday, February 21, One Stop will open at 10:30am due to a staff meeting.

Receiving Your Aid

Disbursement

Students receive their financial aid through a process called disbursement. Until your aid has been disbursed, you will not see your financial aid on your bill or account activity on RowdyPay. Financial Aid begins disbursing federal, state and institutional aid 10 days prior to the first day of class for the fall and spring terms. For summer, disbursement dates can be found on the Disbursement of Summer Aid webpage.

What Can Impact Disbursement?

In order to have your aid disburse, you must accept your financial aid offer on your Financial Aid portal accessed through your myUTSA Account. Please note, you will be prompted to two-factor authentication through DUO when trying to access financial aid information on your myUTSA Account.

Students must also be enrolled for the required number of hours as budgeted before aid will be disbursed. Make sure you have completed any actions required to complete your financial aid file before funds will be disbursed to your student account. This includes ensuring you have no financial aid holds or outstanding requirements. If you estimated your income on your FAFSA, you will be required to update your tax information.

If you are a first-time freshman, please note that final high school transcripts must be received and processed by Admissions in order for financial aid to disburse.

Check Your UTSA Email

It is vital that you frequently check your UTSA email address and the Financial Aid portal on your myUTSA Account account. Emails are sent to inform you of updates and notifications of outstanding requirements. You may also check your financial aid status on your myUTSA Account. You will also receive email notification every time your aid gets adjusted as well.

Financial Aid Offer Adjustments & Changes

There are various scenarios that can impact your gift aid. We are required to
adjust your financial aid offer if there are changes to:

  • your SAI (e.g., through verification or other application changes)
  • enrollment status
  • housing status
  • if you receive outside scholarships or military benefits
  • if you receive an exemption (e.g., Hazlewood, Foster Care,
    Valedictorian, Civil Service)
  • if you receive any third-party payments (e.g., 529 education plan)
  • your final academic records
  • accepting specific programs like CAP or student-athlete

You must notify us if you expect an outside scholarship or external resources. If your aid gets adjusted, you will receive an email to your UTSA email address, which can happen throughout the academic year, even if aid has been accepted or paid out.

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times, but we do have a call back feature!

ASK ROWDY BOT

Click on the chat icon on the bottom right corner of this website.

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days. During peak times, it may be longer.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!