One Stop will be closed on Friday, December 6 beginning at 12:00 pm CT for a divisional staff meeting. We will resume normal business hours on Monday, December 9.

Financial Aid Re-Evaluation

If you or your family have suffered a financial setback that has changed your finances since you filled out your FAFSA, you may qualify to have your financial aid re-evaluated.

Re-evaluation could lead to a change in your Student Aid Index (SAI), which is referred to as Expected Family Contribution (EFC) for the 2023-2024 academic year, or a change in the cost of attendance. An increase in grants is not guaranteed and is based on funding availability.

Financial aid is determined by the Free Application for Federal Student Aid (FAFSA), which currently uses financial information from two years prior to estimate a household’s current circumstances. We recognize that households can experience changes in income or other finances that are not reflected in their information from two years prior. If you have been selected for Federal Verification, a re-evaluation cannot be processed for changes until verification is complete.

Types of Re-Evaluation

Loss of Income

  • Loss or change of employment
    • Note: A change in student’s aid eligibility will likely not occur if:
      • The person who lost employment has currently been rehired and is earning a similar or higher salary than two years prior
      • The loss or change to income was not significant
  • Divorce/Separation of parents/spouse
  • Change of marital status for dependent students
  • Death of parent(s) or spouse
  • Excessive out of pocket medical and/or dental expenses
    that exceed 11% of household’s Adjusted Gross Income
  • One-time taxable income (IRA disbursement, pension distribution, etc)

If you wish for us to consider a request for a Loss of Income, please submit the Loss of Income Form (listed under Special Circumstances Forms section) for the applicable year. A change to the SAI could, but is not guaranteed to, result in a change of eligibility for need based awards.

Parents’ Additional Expense

Receipts must be dated within the time of enrollment in the current academic year. This will not be reviewed if the expenses occurred before the first day of the semester in which you are enrolled.

  • Extended Family Support
  • Private School Tuition Expenses
  • Unusual Debts -Recreational or discretionary credit card will not be considered
  • Excessive out of pocket medical and/or dental expenses
    that exceed 11% of household’s Adjusted Gross Income

If you wish for us to consider a request for a Parent Additional Expense, please submit the Parent Additional Expense Form (listed under Special Circumstances Forms section) for the applicable year. A change to the SAI could, but is not guaranteed to, result in a change of eligibility for need based awards.

Circumstances we do not consider:

  • If you already have an expected family contribution of $0
  • Unusual expenses related to personal living -Mortgage payments, credit card, card payments, utilities
  • Gross underestimation of previous year’s income
  • Withdrawal of 401k or retirement
  • One year bonus such as lottery or gamblings winnings
  • Reductions in overtime pay
  • Bankruptcy
  • Vacation Expenses

Call & Chat

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(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
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Email & Docs

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Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days. During peak times, it may be longer.

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Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!