Refunds
All UTSA financial aid and scholarships (except for work-study) will be paid towards your tuition and fees and other education charges that appear on your student bill.
If your financial aid is more than all student billing charges, the remaining amount will be refunded to the student, unless the excess funds are from a Parent PLUS Loan and the parent requested the refund to be sent to them directly.
Refunds appear as a “General Refund Account” on Rowdy Pay and will be sent either via US Mail or direct deposit after your account balance shows as zero. Refunds are not generated the same day your financial aid is disbursed. To receive your refund faster, we encourage you to sign up for direct deposit on your myUTSA Account so that funds are transferred directly to your bank account in 2-3 business days.
If you do not sign up for direct deposit, the mailing address as indicated on your myUTSA account will be where Fiscal Services sends your refund. It typically takes 5-7 business days to arrive in the mail. If your address is not correct, checks will not be forwarded but rather returned to UTSA and will have to be picked up by the student. If you did not receive an expected refund, email fiscalservices@utsa.edu.
Note: If you owe a prior balance, or still owe a balance for the semester, your refund will be held at Fiscal Services until arrangements have been made for the balance.
How to Sign Up for Direct Deposit
Please log on to your myUTSA Account and follow the steps:
- Click on the Main Menu (top left) and select “Student Services”
- Under the Menu: Fiscal Services card, click on the “Sign Up for Direct Deposit” link
- Provide Bank Checking Account and Bank Routing number
Note: You will be prompted to authenticate yourself through your DUO account when trying to access information after this point. Don’t have a DUO account? Click here to learn how to set it up.
Applying Refunds to Your UTSA Card
Prior to disbursement of your financial aid, you can apply up to $600 each semester to your UTSA Card, in $100 increments, as long as your financial aid exceeds the charges on your billing statement. You can begin applying financial aid to your UTSACard approximately 30 days prior to the start of each semester. To apply, log onto your myUTSA Account and select the following options in order: Student Services, UTSA Card, Add Money to Your UTSACard using Financial Aid. You can then use the applied funds to purchase your books at the UTSA bookstores or any other place Rowdy Dollars are accepted.
Typically, funds added to your UTSA Card appear within 90 minutes. The amount added will appear as a charge on your billing statement and will be deducted from your financial aid once it disburses.