Typically from the date you submit your FAFSA, you will receive an offer from UT San Antonio within 5-7 business days.

• Make sure you have no outstanding requirements by logging into your myUTSA Account, clicking on the Financial Aid Portal App and checking outstanding requirements (examples include verification documents, proof of selective service registration for those offered state aid)
• Make sure you have no financial aid holds, like a missing final high school transcript
• Check the enrollment requirements for your funds

Most documents submitted to UT San Antonio are processed within 5-10 business days. Processing times may be longer during peak periods due to increased document volume. Students who submit all required documents by the financial aid paperwork priority deadline can generally expect processing to be completed before the first scheduled disbursement.

If you were registered for the term that just ended, we must check your final grades and academic standing to confirm whether or not you’re eligible to receive financial aid for the upcoming semester. As long as you’re meeting your academic plan or overall Satisfactory Academic Progress (SAP) requirements at the end of summer, you can continue receiving financial aid. This process will occur once grades and academic standing are official for the term that just ended.

If you have applied for graduation, UT San Antonio places a temporary graduation hold on your financial aid to prevent funds from disbursing until your graduation status can be confirmed.
After the term ends, UT San Antonio will verify whether you:

• Graduated and are continuing at UT San Anotonio in a new degree-seeking program, or
• Did not graduate and will continue in your current program.

Graduation processing can take several weeks after the end of the term. Once your status has been confirmed and your eligibility for financial aid is determined, the hold will be reviewed and removed if appropriate.
Important: If you graduated and are not enrolled in a new degree-seeking program at UT San Antonio, you will not be eligible to receive financial aid for a future term.

Important: If you graduated and are not enrolled in a new degree-seeking program at UT San Antonio, you will not be eligible to receive financial aid for a future term.

To confirm that you’ve completed loan entrance counseling, log into your Federal Student Aid account to view your account and confirm that counseling has been completed. It typically takes 2-3 business days for UT San Antonio to be notified that these items have been completed. You can check your myUTSA Account to see if it’s satisfied.

August 9. For additional information visit our disbursement page.

Once you see “General Refund Account” in Rowdy Pay, it will take 2–3 business days to receive your refund if you are signed up for direct deposit. Otherwise, refund checks are printed and distributed by an out-of-state vendor and typically arrive within 7–10 business days. It is important to ensure that your mailing address is accurate. If you have an unpaid prior balance, your refund check will mailed to Fiscal Services. You will need to make arrangements with their office to receive your refund.

Learn how to sign up for direct deposit.

Once a parent selects that they want to receive the refund instead of the student on the application, they are unable to change this. You will see “Plus Manual Refund” on your Rowdy Pay once the Parent PLUS Loan has been applied to your bill and a refund check will be manually sent to your parent in the mail.

If you see “General Refund Account” on your Rowdy Pay, it means a refund has been generated and will go to you either direct deposit (if you signed up) within 2-3 business days or you’ll receive a check in the mail in 7-10 business days by an out-of-state vendor. If you see “Plus Manual Refund” on your Rowdy Pay, it means a Parent PLUS Loan has been applied to your bill and a refund check will be manually sent to your parent in the mail. This takes place when the parent has opted to receive the refund instead of it going to the student.

There could be several reasons why you only received a partial refund. Some common possibilities include: outstanding Financial Aid requirements or holds, enrollment requirements, recently accepted Financial Aid, or a prior balance. For more detailed information, you can check your Rowdy Pay account or contact Fiscal Services.

If you had some financial aid apply towards your bill, then you will not receive a late fee. We recommend checking on why your other financial aid hasn’t paid (see other FAQs) or making other payment arrangements if you do not have additional aid pending.

There could be many reasons why financial aid has not paid. Below are some common reasons:

• outstanding financial aid requirements or holds
• not meeting enrollment requirements
• recently accepted your financial aid (some funding like loans take additional time for processing)
• view additional reasons in some off the FAQs below

You need to make payment arrangements by the payment deadline or a late fee will be applied. Students who are still unpaid by census date will be dropped from their classes.

Top reasons your loan may have not paid include:

• Incomplete Student Loan Entrance Counseling
• Unsigned Electronic Master Promissory Note
• You just accepted your loan even though all documents are complete (it takes 3-5 business days to receive funds)
• You recently enrolled (it takes 3-5 business days to receive funds)
• Your enrollment doesn’t match your cost of attendance

Other reasons:

• Are you graduating this fall (undergraduate)?
  Loans must be prorated based on your enrollment if you’re receiving your first bachelor’s degree. If you change your registration, this could impact the amount you receive and prevent it from paying out.
• Are you a recent transfer student to UT San Antonio?
  You may have a federal transfer monitoring hold which allows time for us to review if you have any pending or disbursed federal aid at another school for the current academic year. No action is required, and the hold will expire in 7 days.
• If you are enrolled less than full-time (12 Hours Undergraduate, 9 Hours Graduate), your loan will need to be adjusted based on your currently enrolled Course Program of Study (CPoS) hours. Learn more about Schedule of Reduction for Loans.

Work study eligibility is the opportunity to apply for a work study job and this funding does not pay out to Rowdy Pay. If you find a job and are hired, you’ll receive paychecks that come out of those funds. Please visit our work study page for more details.

Here are some common reasons why your Texas Grant may not have paid:

• You are not enrolled in a minimum of 9 hours (waitlisted courses do not count)
• You are a first-time freshmen and have not submitted a final high school transcript
• You have not submitted proof of selective service registration
• You answered “yes” to your Texas Grant Controlled Substance Form. If this is your scenario and you answered incorrectly, you need to contact One Stop.
• You are a currently attending student and are close to reaching your maximum amount of hours (130-150) we can pay and we need to do a manual review.

Most scholarships require you to be full-time. We recommend checking your scholarship’s eligibility requirements to determine this.

Did you complete the post acceptance requirements after you accepted (if applicable) on the UTSA Scholarship Hub?

• If you haven’t, please log into the Scholarship Hub and submit those documents as soon as possible. Please note that processing time may be longer than usual during peak times (January, May, and August).

For outside scholarships, did the donor/organization send the scholarship money to UT San Antonio?

• If not, we recommend they submit it through the Outside Scholarship Donation Station for quickest turnaround time. If they sent the check, once our office receives it, it can take 2-3 weeks to post to your bill.

Did the scholarship donor make the check payable to both you and UT San Antonio?

• If so, you will need to visit our main campus office and endorse the check in order for us to apply it.

If some of your paperwork hasn’t been processed (not satisfied on your Financial Aid Portal on your myUTSA Account), financial aid won’t be able to pay out until then. If you submitted documents after our financial aid priority deadline of July 27, processing time is typically 3-4 weeks. You’ll want to make other payment arrangements, like a tuition and fee loan or installment plan, to avoid the late fee while you wait for processing.

Financial aid started to pay out on August 9 and will continue to run disbursements nightly as requirements are met. We recommend the following:

• Check for any outstanding financial aid requirements or holds on your myUTSA Account.
• Ensured you are meeting enrollment requirements for the funding you accepted.
• Note: work study option does not pay to your UT San Antonio bill. See our other FAQs for more information.

There are numerous terms and payment deadlines for Fall 2026 these can be viewed below or on the Fall Academic Calendar.

16-Week Term

• August 19 – 16-week term payment deadline. All students who have not made payment arrangements by 5 p.m. CT will be charged a $100 late fee.
• August 28 – 16-week term payment deadline. All students who have not made payment arrangements by 5 p.m. CT will be charged a $100 late fee.
• September 3 – 16-week term final payment deadline. All students who have not made payment arrangements by 5 p.m. CT will be removed from their classes.

First 8-Week Term

• August 19 – First 8-week term payment deadline. All students who have not made payment arrangements by 5 p.m. CT will be charged a $100 late fee.
• August 26 – First 8-week term final payment deadline. All students who have not made payment arrangements by 5 p.m. CT will be charged a $100 late fee and removed from their classes.

Second 8-Week Term

• October 19 – Second 8-week term payment deadline. All students who have not made payment arrangements by 5 p.m. CT will be charged a $100 late fee.
• October 26 – Second 8-week final payment deadline. All students who have not made payment arrangements by 5 p.m. CT will be charged a $100 late fee and removed from their classes.

If some financial aid has been applied toward your bill, you won’t get a late fee on the payment deadline. We encourage you to check out other FAQs to see why only part of your financial aid has been paid.

There are various payment options at UT San Antonio. Here are a few:

• Pay using financial aid
• Pay out of pocket with an E-Check or Credit Card on Rowdy Pay
• Pay part of your balance with an Installment Plan which divides your remaining tuition and fee payments into manageable parts. Housing and meal plan charges can also be included, as long as you enroll in the plan after those charges have been posted to your student account. Note: this is only available during fall and spring.
• Pay your balance with a Third Party Payment (military, Texas Guaranteed Tuition Plan, employer, etc.)

You can choose an installment plan to divide your tuition and fee payments into manageable parts. Housing and meal plan charges can also be included, as long as you enroll in the plan after those charges have been posted to your student account.

Roadrunner Installment Plan

• Initially pay $500 when you sign up
• $20 sign up fee
• Your remaining bill will be divided into three installments, each at 33%
• You can sign up for this plan until the census date of the semester

Armadillo Installment Plan

• Initially pay 30% of your bill when you sign up
• $20 sign up fee
• Your remaining bill will be divided into two installments, each at 35%
• You can sign up for this plan through the 20th class day

There are several reasons why there may be additional charges on your bill. You can see a list of charges and reason on the fiscal services website. If you have additional questions, please contact Fiscal Services at 210-458-6037 or email [email protected]. Please note: fiscal services is also experiencing high volume calls and longer wait times.

This means you will receive a refund since you had more financial aid pay towards your bill than what was owed. Once you see “General Refund Account” (code REFD) on your account activity in Rowdy Pay, your account balance will be $0 and a refund will be issued to you.

If you signed up for direct deposit, it can take 2-3 business days to receive your refund. This timing can vary based on your bank. Otherwise, it can take 7-10 business days for a check to be mailed by the out-of-state vendor.

If you owe a prior balance or have a financial hold (e.g. library or parking fine), your refund will be held at Fiscal Services. You will need to call Fiscal Service at 210-458-6037 or come in person to the fiscal counter (JPL 1.02.02 at Main Campus or FS 2.402D at Downtown Campus) to make a payment arrangement to receive the refund.

It can take our certifying officials may take 15-30 business days to complete processing your certification request, once your completed paperwork is received. If you have specific questions about your military benefit, we encourage you to reach out to our Center for Military Affiliated Students for assistance.

We utilize an in-person queuing system called Waitwell. The system manages students upon sign-in, and once enough students have signed in and are being served, the queue may close for the day. The system opens and closes as needed based on the speed of service. We encourage students to sign up virtually to get into the queue early. They can do this by clicking “Contact Us” on the OneStop webpage or by coming in the morning to sign up and be seen later. Once in the queue, students will receive text messages notifying them when it’s their turn, allowing them to go about their daily activities until it’s time to come and join the line.

During peak times, the call system can only handle a limited number of calls. Once the system is full, calls may be disconnected. We encourage students to call during non-peak hours, ideally in the early morning between 8:30 and 9 am, to get in the queue. As we answer calls, more spots will open.

Once in the queue, they can choose the “Call Back” option, which ensures they won’t lose their place. When we reach their turn, we will call them back. Please be aware that we may call from a different number, so it’s important to answer calls even from unidentified or unrecognized numbers.

Due to high volumes, our processing times for emails may be longer than usual. Agents prioritize immediate assistance to students on the phone and in person, which may result in a longer response time for emails. If your question requires an immediate response, we recommend reaching out through phone or in-person channels for faster assistance.

Yes, we have an awesome chatbot called Rowdy Bot that answers general questions and provides relevant information. All you need to do is click on the conversation circle icon on the bottom right of this page to get started. We can also answer general questions through our social media platforms, which are linked at the bottom of this page. Ask away!