Typically from the date you submit your FAFSA, you will receive an offer from UTSA within 5-7 business days.

• Make sure you have no outstanding requirements by logging into your myUTSA Account, clicking on the Financial Aid Portal App and checking outstanding requirements (examples include the Financial Aid Statement of Rights and Responsibilities, verification documents, and proof of registration for selective service for those offered state-aid)
• Make sure you have no financial aid holds like a missing final high school transcript
• Check the enrollment requirements for your funds

For documents submitted to UTSA, we guarantee that paperwork submitted by our financial aid paperwork priority deadline (July 19 for Fall 2024) would be processed in time for our first disbursement overnight on Friday, August 16. If you submitted after this date, turnaround times are typically 3-4 weeks. This is due to the volume of documents we receive as we draw closer to the start of the semester. Documents you submit directly to the Department of Education (ED) typically is processed in 3-5 business days.

If you were registered for the term that just ended, we must check your final grades and academic standing to confirm whether or not you’re eligible to receive financial aid for the upcoming semester. As long as you’re meeting your academic plan or overall SAP requirements at the end of summer, you can continue receiving financial aid. This process will occur once grades and academic standing are official for the term that just ended.

Since you applied for graduation, we will need to confirm whether or not you received a degree at UTSA. Degrees are conferred typically 60 days after the term ends. Your financial aid for the upcoming term cannot be disbursed until we have confirmed you graduated and are now pursuing a new degree-seeking program at UTSA or you did not graduate. Note: If you graduate and are not pursuing a new degree-seeking program, you will be ineligible for financial aid.

To confirm that you’ve completed loan entrance counseling, log into your Federal Student Aid account to view your account and confirm that counseling has been completed. It typically takes 2-3 business days for UTSA to be notified that these items have been completed. You can check your myUTSA Account to see if it’s satisfied.

The earliest is overnight on Friday, August 16. Students must meet enrollment requirements, and have no holds or outstanding (unprocessed) document requirements for financial aid in order to pay on this day. If anything is outstanding, aid will pay out the following business day after all is in order.

We encourage students to check their Rowdy Pay beginning on Saturday, August 17. Refunds will start generating on Monday, August 19. See the Refund FAQ below for more information.

Once you see “General Refund Account” on Rowdy Pay, it takes 2-3 business days to receive your refund if you signed up for direct deposit, otherwise it will take 5-7 business days for a check to be mailed. If you owed a prior balance, your refund will be held at Fiscal Services. You will need to make arrangements with them to receive it.

If you see “General Refund Account” on your Rowdy Pay, it means a refund has been generated and will go to you either direct deposit (if you signed up) within 2-3 business days or you’ll receive a check in the mail in 5-7 business days. If you see “Manual Refund” on your Rowdy Pay, it means a Parent PLUS Loan has been applied to your bill and a refund check will be manually sent to your parent in the mail. This takes place when the parent has opted to receive the refund instead of it going to the student.

There could be several reasons why you only received a partial refund. Some common possibilities include: outstanding Financial Aid requirements or holds, enrollment requirements, recently accepted Financial Aid, or a prior balance. For more detailed information, you can check your Rowdy Pay account or contact Fiscal Services.

If you had some financial aid apply towards your bill, then you will not receive a late fee. We recommend checking on why your other financial aid hasn’t paid (see other FAQs) or making other payment arrangements if you do not have additional aid pending.

There could be many reasons why financial aid has not paid. Below are some common reasons:

• outstanding financial aid requirements or holds
• not meeting enrollment requirements
• recently accepted your financial aid (some funding like loans take additional time for processing)
• view additional reasons in some off the FAQs below

You need to make payment arrangements by the payment deadline or a late fee will be applied. Students who are still unpaid by census date will be dropped from their classes.

Top reasons your loan may have not paid include:

• Incomplete Student Loan Entrance Counseling
• Unsigned Electronic Master Promissory Note
• You just accepted your loan even though all documents are complete (it takes 3-5 business days to receive funds)
• You recently enrolled (it takes 3-5 business days to receive funds)
• Your enrollment doesn’t match your cost of attendance

Other reasons:

• Are you graduating this fall (undergraduate)?
  Loans must be prorated based on your enrollment if you’re receiving your first bachelor’s degree. If you change your registration, this could impact the amount you receive and prevent it from paying out.
• Are you a recent transfer student to UTSA?
  You may have a federal transfer monitoring hold which allows time for us to review if you have any pending or disbursed federal aid at another school for the current academic year. No action is required, and the hold will expire in 7 days.

Work study eligibility is the opportunity to apply for a work study job and this funding does not pay out to Rowdy Pay. If you find a job and are hired, you’ll receive paychecks that come out of those funds. Please visit our work study page for more details.

Here are some common reasons why your Texas Grant may not have paid:

• You are not enrolled in a minimum of 9 hours (waitlisted courses do not count)
• You are a first-time freshmen and have not submitted a final high school transcript
• You have not submitted proof of selective service registration
• You answered “yes” to your Texas Grant Controlled Substance Form. If this is your scenario and you answered incorrectly, you need to contact One Stop.
• You are a currently attending student and are close to reaching your maximum amount of hours (130-150) we can pay and we need to do a manual review.

Most scholarships require you to be full-time. We recommend checking your scholarship’s eligibility requirements to determine this.

Did you complete the post acceptance requirements after you accepted (if applicable) on the UTSA Scholarship Hub?

• If you haven’t, please log into the Scholarship Hub and submit those documents as soon as possible. Please note that processing time may be longer than usual during peak times (January, May, and August).

For outside scholarships, did the donor/organization send the scholarship money to UTSA?

• If not, we recommend they submit it through the Outside Scholarship Donation Station for quickest turnaround time. If they sent the check, once our office receives it, it can take 2-3 weeks to post to your bill.

Did the scholarship donor make the check payable to both you and UTSA?

• If so, you will need to visit our main campus office and endorse the check in order for us to apply it.

If some of your paperwork hasn’t been processed (not satisfied on your Financial Aid Portal on your myUTSA Account), financial aid won’t be able to pay out until then. If you submitted documents after our financial aid priority deadline of July 19, processing time is typically 3-4 weeks. You’ll want to make other payment arrangements, like a tuition and fee loan or installment plan, to avoid the late fee while you wait for processing.

Financial aid started to pay out on August 16 and will continue to run disbursements nightly as requirements are met. We recommend the following:

• Check for any outstanding financial aid requirements or holds on your myUTSA Account.
• Ensured you are meeting enrollment requirements for the funding you accepted.
• Note: work study option does not pay to your UTSA bill. See our other FAQs for more information.

There are numerous terms and payment deadlines for fall these can be viewed below or on the Fall Academic Calendar.

16-Week Term

• August 20 – 16-week term payment deadline. All students who have not made payment arrangements by 5 p.m. will be charged a $100 late fee.
• September 5 – 16-week term payment deadline. All students who have not made payment arrangements by 5 p.m. will be charged a $100 late fee.
• September 11 – 16-week term final payment deadline. All students who have not made payment arrangements by 5 p.m. will be removed from their classes.

First 8-Week Term

• August 20 – First 8-week term payment deadline. All students who have not made payment arrangements by 5 p.m. will be charged a $100 late fee.
• September 3 – First 8-week term final payment deadline. All students who have not made payment arrangements by 5 p.m. will be charged a $100 late fee and removed from their classes.

Second 8-Week Term

• October 15 – Second 8-week term payment deadline. All students who have not made payment arrangements by 5 p.m. will be charged a $100 late fee.
• October 28 – Second 8-week final payment deadline. All students who have not made payment arrangements by 5 p.m. will be charged a $100 late fee and removed from their classes.

If some financial aid has been applied toward your bill, you won’t get a late fee on the payment deadline. We encourage you to check out other FAQs to see why only part of your financial aid has been paid.

There are various payment options at UTSA. Here are a few:

• Pay using financial aid
• Pay out of pocket with an E-Check or Credit Card on Rowdy Pay
• Pay part of your balance with an Installment Plan which divides your remaining tuition and fees into three payments (only available during fall and spring)
• Temporarily postpone your balance to the end of the semester by completing a Tuition and Fee Loan (be sure to check out the interest rate and how to apply)
• Pay your balance with a Third Party Payment (military, Texas Guaranteed Tuition Plan, employer, etc.)

You can complete a Tuition and Fee Loan to extend your payment deadline until November. This will allow you time to make other payment arrangements or for financial aid documents to be processed. Learn more about the interest rate and how to apply.

If you are worried about applying for a loan, the Tuition and Fee Loan is not an actual loan. It postpones your payment deadline until November allowing time to make other payment arrangements or for financial aid documents to be processed.

There are several reasons why there may be additional charges on your bill. You can see a list of charges and reason on the fiscal services website. If you have additional questions, please contact Fiscal Services at 210-458-6037 or email fiscalservices@utsa.edu. Please note: fiscal services is also experiencing high volume calls and longer wait times.

The Tuition and Fee Loan is not an actual loan. It postpones your payment deadline (until November for fall; until April for spring; until July for Summer) allowing time to make other payment arrangements or for financial aid documents to be processed. Learn more about the interest rate and how to apply.

This means you will receive a refund since you had more financial aid pay towards your bill than what was owed. Once you see “General Refund Account” (code REFD) on your account activity in Rowdy Pay, your account balance will be $0 and a refund will be issued to you.

If you signed up for direct deposit, it can take 2-3 business days to receive your refund. This timing can vary based on your bank. Otherwise, it can take 5-7 business days for a check to be mailed.

If you owe a prior balance or have a financial hold (e.g. library or parking fine), your refund will be held at Fiscal Services. You will need to call Fiscal Service at 210-458-8000 (option 2) or come in person to the fiscal counter (JPL 1.02.02 at Main Campus or FS 2.402D at Downtown Campus) to make a payment arrangement to receive the refund.

It can take our certifying officials may take 15-30 business days to complete processing your certification request, once your completed paperwork is received. If you have specific questions about your military benefit, we encourage you to reach out to our Center for Military Affiliated Students for assistance.

We utilize an in-person queuing system called QLess. The system manages students upon sign-in, and once enough students have signed in and are being served, the queue may close for the day. The system opens and closes as needed based on the speed of service. We encourage students to sign up virtually into the queue early. They can do this by clicking “Contact Us” on the OneStop webpage or by coming in the morning to sign up and be seen later. Once in the queue, students will receive text messages notifying them when it’s their turn, allowing them to go about their daily activities until it’s time to come and join the line.

During peak times, the call system can only handle a limited number of calls. Once the system is full, calls may be disconnected. We encourage students to call during non-peak hours, ideally in the early morning between 8:30 and 9 am, to get in the queue. As we answer calls, more spots will open.

Once in the queue, they can choose the “Call Back” option, which ensures they won’t lose their place. When we reach their turn, we will call them back. Please be aware that we may call from a different number, so it’s important to answer calls even from unidentified or unrecognized numbers.

Due to high volumes, our processing times for emails may be longer than usual. Agents prioritize immediate assistance to students on the phone and in person, which may result in a longer response time for emails. If your question requires an immediate response, we recommend reaching out through phone or in-person channels for faster assistance.

Yes, we have an awesome chatbot called Rowdy Bot that answers general questions and provides relevant information. All you need to do is click on the conversation circle icon on the bottom right of this page to get started. We can also answer general questions through our social media platforms, which are linked at the bottom of this page. Ask away!