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Document Processing Turnaround Times

You submitted documents, now what? Each office has different turnaround times to review and process documentation. Below are general turnaround times for each area.

Note: Turnaround times can vary based on influx of document submission and time of year. We recommend submitting complete documents as soon as possible.


Financial Aid

All documents (Verification, Loss of Income, Loan Change Request, etc.) can be submitted through the Document Uploader. The turnaround time for processing is 1-2 weeks and 2-4 weeks during peak time.

Note: To ensure documents are processed by the payment deadline, we recommend submitting documents by the priority deadline (Fall: July 1; Spring: November 30). If you submitted documents after the priority deadline, we recommend signing up for a Tuition and Fee Loan or making other payment arrangements.


Graduation Coordination

All documents (Graduation Applications, Diploma Name Change, etc.) can be submitted through the Document Uploader. The turnaround time for processing is 3-5 business days.


Registration, Records & Residency

All documents (Independent Study Form, Residency Questionnaire, etc.) can be submitted through the Document Uploader. The turnaround time for processing is 5-7 business days.


Undergraduate Admissions

There are various ways to submit admission documents depending on the type. The turnaround time for processing is two weeks.

Note: The turnaround time to make an application decision is 4-6 weeks once an application is complete.


Veteran & Military Affairs

All documents (VA Certification Request form, Texas Hazlewood Act Application, etc.) can be submitted through the Document Uploader. The turnaround time for processing is 15-30 business days.

Call & Chat

Call Us

(210) 458-8000
41-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Cat With Us

Live Chat

Monday - Friday 8:30am-4:30pm
Chat availability may be limited during peak times.

Book An Appointment

Appointment

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Social

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!