Due to the coronavirus pandemic, in-person, on-campus service has been suspended. You can speak with One Stop by phonelive chat, or email. For students facing financial difficulties due to COVID-19, please visit our CARES Act page. For more on UTSA’s response on COIVD-19, click here.

Financial Aid Document Uploader FAQ

Need help uploading your financial aid documents? We got you covered! Below are some Frequently Asked Questions (FAQs) to assist you.

At this time, students cannot upload any documents for proof of U.S. Citizenship, forms requiring identity to be confirmed in person or documents that require a live signature. Applicable forms will have it notated on the form if it’s allowed to be uploaded through the system.

It’s not recommended to upload all your documents in one file as it will cause a delay in processing. Instead, please create and upload one file for each required document.

No, this service does not replace our existing method of submitting documents. Students can submit in person at the One Stop Enrollment Center or by mail.

In Person:

Main Campus: John Peace Library (JPL) 1.01.04
Downtown Campus: Frio Street Building (FS) 2.400
Note: Drop boxes are available at both campuses.


University of Texas at San Antonio
Financial Aid and Scholarships
One UTSA Circle
San Antonio, TX 78249

You will receive a confirmation email immediately after documents are submitted through the uploader. It can then take up to three business days for your documents to show up as received on ASAP. If ASAP has not been updated and it’s been longer than 5 business days, please contact the One Stop Enrollment Center at 210-458-8000 or onestop@utsa.edu.

At this time, we cannot accept files larger than 10MB. Files exceeding this limit will need to be segemented into smaller files in order to be uploaded or you can use another method for submission (in person or mail).

All submitted documents will be initially reviewed before being forwarded to a processor. Any documents not required will be deleted.

You can log in and upload your documents on the Financial Aid Document Uploader website with your myUTSA ID and passphrase.


Main Campus

Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us



Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!