Text messaging is an additional method of communication that The University of Texas at San Antonio (UTSA) may utilize to reach out to its constituents. For the purposes of this document, mass text messages are defined as texts sent to a predetermined group of persons with whom the sender is not in direct, personal contact on a regular basis. Text messaging may also be utilized for a targeted message to an individual student or prospect that is time-sensitive and relevant in nature.

Guiding Principles

• Preserve texting as an additional channel for important student-related communications as outlined in the Categories of Messages section. UTSA will keep texts to a minimum to ensure that students remain in the texting program and do not opt-out because of overuse. Message frequency may vary.
• All mobile information the subscriber shares will only be used by UTSA representatives to assist the UTSA subscriber. Other UTSA offices, departments or organizations may collect and use information in forms different than described herein, and as such, the subscriber should review the Website Privacy Policy of UTSA at https://www.utsa.edu/policies/privacy.html, and the policies of any other electronic services or website of UTSA that recipients may use.
• Except for emergencies, all outgoing text messages will be initiated between 8 am through 6 pm CST.

Scope

All non-emergency mass text messages originating from any UTSA office, or from any authorized UTSA employee acting in his/her professional capacity, are included in this procedure.

Categories of Messages

Texting is reserved for information that is considered educational and/or time-sensitive. The following are the categories of mass text messages permitted under this policy:

• Provide information on upcoming educational or university-related events and announcements
• Notifications of important deadlines or dates
• Relevant activities or news as it relates to the safety, recruitment, enrollment, and retention of students

Message frequency may vary.

Opt-Out Feature

To stop receiving text messages, simply text STOP (and no other words or characters) to the shortcode or phone number (starts with area code 726) from which you received the UTSA text message(s). After doing so, you will receive a text message confirming your opt-out and will no longer receive UTSA text messages to the phone number used to text STOP. Please note texting STOP will only stop text messages to the phone number you used to text STOP.

Students who wish to opt-back in can simply text START (and no other words or characters) to the shortcode or phone number (starts with area code 726) from which you received the UTSA text message(s).

UTSA Help

Simply text HELP to the shortcode or phone number from which you received the UTSA text message(s) for information. For additional assistance, please email onestop@utsa.edu or call 1-800-669-0919.

Costs

All costs associated with receiving a text message are the responsibility of the individual receiving the text message. Message and data rates may apply from the wireless carrier. Supported carriers include but are not limited to: AT&T, Sprint, T-Mobile*, Verizon Wireless, Cricket, and Metro PCS.

UTSA is not liable for delayed or undelivered messages. Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of UTSA’s control, and UTSA is not responsible or liable for issues arising from them.

* T-Mobile is not liable for delayed or undelivered messages

How to Update my Cell Phone Number at UTSA

1. Log into myUTSA Account
2. Click on the “Personal Information” tab on the far left
3. From the menu, select “View/Update Cell Phone“

You can find additional information on how to update your cell phone on our Updating Personal Information page.