Our mission at One stop is to serve UTSA Students, Faculty, Staff, and the greater community by being a centralized hub that provides excellent customer service through a friendly, concierge experience in Admissions, Financial Aid & Scholarships, and Registration & Records.
One Stop Vison
We will be a nationally recognized center that serves as a model for other institutions for our innovative approach in providing excellent customer service by using technology, available resources, and training.
One Stop Promise
We aim to empower all guests with the latest up-to-date information and will cheerfully serve them wherever they are on their UTSA journey.
One Stop Pillars
- Guest Experience
- Building Trust
- Team Connection
- Communicate
- Adaptability
- Inclusion
One Stop Core Values
Responsibility – One Stop counselors will be accountable for each student interaction by taking ownership and committing to follow through with the information provided.
Education – One Stop Counselors are provided with continuous learning opportunities that improve their knowledge base and treat each student interaction as a learning opportunity
Empathy – One Stop Counselors will treat others with respect and care by listening, being proactive, and providing an inclusive environment that gives customers our undivided attention.
Collaboration – One Stop Counselors will work together and in connection with home offices to build relationships that promote teamwork.
One Stop Leadership
![Anthony Surratt](https://onestop.utsa.edu/wp-content/uploads/Anthony-Surratt-1.jpg)
Senior Director
![Kim Canady](https://onestop.utsa.edu/wp-content/uploads/Kim-Canady-02-scaled.jpg)
Senior Associate Director
![Luis Ramos](https://onestop.utsa.edu/wp-content/uploads/Luis-Ramos-01.jpg)
Assistant Director
![Kari Doring](https://onestop.utsa.edu/wp-content/uploads/Kari-Doring-01.jpg)
Assistant Director
One Stop Senior Counselors
![Estefania Fuentes- Gonzalez](https://onestop.utsa.edu/wp-content/uploads/Estefania-Fuentes-Gonzalez.jpg)
SR One Stop Counselor
![Guillermo Mora](https://onestop.utsa.edu/wp-content/uploads/Guillermo-Ochoa.jpg)
SR One Stop Counselor
![Nancy Ling](https://onestop.utsa.edu/wp-content/uploads/Nancy-Ling.jpg)
SR One Stop Counselor
![Kassandra Gomez](https://onestop.utsa.edu/wp-content/uploads/Kassandra-Gomez.jpg)
SR One Stop Counselor
One Stop Counselors
![Aurora Arellano](https://onestop.utsa.edu/wp-content/uploads/Aurora-Arellano.jpg)
One Stop Counselor II
![Evelyn Hunt](https://onestop.utsa.edu/wp-content/uploads/Evelyn-Hunt.jpg)
One Stop Counselor II
![Juan Avila](https://onestop.utsa.edu/wp-content/uploads/Juan-Avila.jpg)
One Stop Counselor II
![Marcos Reynoso M.A](https://onestop.utsa.edu/wp-content/uploads/Marcos-Reynoso.jpg)
One Stop Counselor I
![Kaycee Banuelos](https://onestop.utsa.edu/wp-content/uploads/Kaycee-Banuelos.jpg)
One Stop Counselor I
![Kassandra Perez](https://onestop.utsa.edu/wp-content/uploads/Kassandra-Perez.jpg)
One Stop Counselor I
![Alejandro Rendon](https://onestop.utsa.edu/wp-content/uploads/Alejandro-Rendon.jpg)
One Stop Counselor I
![Cassandra Montemayor](https://onestop.utsa.edu/wp-content/uploads/Cassandra-Montemayor.jpg)
One Stop Counselor I
![Andrew Ingram M.B.A](https://onestop.utsa.edu/wp-content/uploads/Andrew-Ingram.jpg)
One Stop Counselor I
Enrollment Services Associates
![Celina Trevino](https://onestop.utsa.edu/wp-content/uploads/Celina-Trevino.jpg)
Enrollment Services Associate
![Adly Gonzalez](https://onestop.utsa.edu/wp-content/uploads/Adly-Gonzalez.jpg)
Enrollment Services Associate
One Stop Student Associates II
![Daniela Aranda Gomez](https://onestop.utsa.edu/wp-content/uploads/Daniela-Aranda.jpg)
Student Associate II
![Kataishalee Lopez](https://onestop.utsa.edu/wp-content/uploads/Kataishalee-Lopez.jpg)
Student Associate II
![Lizbeth Castro](https://onestop.utsa.edu/wp-content/uploads/Lizbeth-Castro.jpg)
Student Associate II
![Mariah Avalos](https://onestop.utsa.edu/wp-content/uploads/Mariah-Avalos.jpg)
Student Associate II
![Victoria Martinez](https://onestop.utsa.edu/wp-content/uploads/Victoria-Martinez.jpg)
Student Associate II
One Stop Student Associates
![Aidan Amescua](https://onestop.utsa.edu/wp-content/uploads/Aidan_Amescua.jpg)
Student Associate
![Andre Agurcia](https://onestop.utsa.edu/wp-content/uploads/Andre-Agurcia.jpg)
Student Associate
![Madeline Escalera](https://onestop.utsa.edu/wp-content/uploads/Madeline-Escalera.jpg)
Student Associate
![Edward Gamez](https://onestop.utsa.edu/wp-content/uploads/Edward-Gamez.jpg)
Student Associate
![Keimani Grant](https://onestop.utsa.edu/wp-content/uploads/Keimani-Grant.jpg)
Student Associate
![Emmanuel Obialor](https://onestop.utsa.edu/wp-content/uploads/Emmanuel_Obialor.jpg)
Student Associate
![Jiovanni Pastran](https://onestop.utsa.edu/wp-content/uploads/Jiovanni_Pastron.jpg)
Student Associate
![Heaven Turner](https://onestop.utsa.edu/wp-content/uploads/Heaven-Turner-1.jpg)
Student Associate
![Nicholas Torres](https://onestop.utsa.edu/wp-content/uploads/Nicholas-Torres.jpg)
Student Associate
![Zion Watt](https://onestop.utsa.edu/wp-content/uploads/Zion-Watt.jpg)
Student Associate