Social Security Number Issue


The National Student Loan Data System (NSLDS) found your reported Social Security Number (SSN) (Item 8) on their database, but your name (Items 1 and 2) and date of birth (Item 9) did not match. Therefore, this Student Aid Report (SAR) does not contain the financial aid history that is associated with your reported SSN.

Please provide the following to the One Stop Enrollment Center:

  1. A copy of your SSN card
  2. A copy of your driver’s license/identification card
  3. A copy of your Certificate of Naturalization
  4. A copy of your court order petition for name change

You can submit copies of your official documents one of the following ways:

  • Financial Aid Document Uploader
  • U.S. mail to the following mailing address:

    University of Texas at San Antonio
    Financial Aid and Scholarship Office
    One UTSA Circle
    San Antonio, TX 78249

  • In person or through the drop box outside One Stop Enrollment Center at either the Main or Downtown Campus.

For data security purposes, documents submitted by email or fax cannot be accepted.

If you have questions, please visit our Financial Aid Document Uploader FAQor contact One Stop at 210-458-8000 or email onestop@utsa.edu

Hours

Main Campus

Mon, Tues, Thurs, Fri
8am-5pm

Wednesdays
8:30am-5pm

Downtown Campus

Mon-Fri
8:30am-12pm & 1pm-5pm
Closed from 12-1pm

Contact

Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us

onestop@utsa.edu

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Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

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What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!