Social Security Number Issue

The National Student Loan Data System (NSLDS) found your reported Social Security Number (SSN) on their database, but your name and date of birth did not match. Therefore, this Student Aid Report (SAR) does not contain the financial aid history that is associated with your reported SSN. Please note that the Student Aid Report (SAR) will be called the FAFSA Submission Summary starting with the 2024-2025 school year.

1. Please provide ONE of the following to the One Stop Enrollment Center:

  • A copy of your SSN card
  • A copy of your driver’s license/identification card
  • A copy of your Certificate of Naturalization
  • A copy of your court order petition for name change

2. Submit your chosen official document from above via our Financial Aid Document Uploader.

  1. Scroll past the instructions and click the green button “Upload a new document”
  2. Fill in these values:
    • Department = “Financial Aid & Scholarships”
    • Term = the relevant aid year
    • Category = “Financial Aid Hold”
    • Category 2 = “SSN/Name Change Hold”
    • Documents = “SSN/Name Change Hold Document”
    • Choose File = select the file on your computer/device. Must be less than 10MB size as a JPG, PDF, or TIF
  3. Press the green “upload” button. You’ll see confirmation of the document uploaded back on the home screen under “Upload History”.

For data security purposes, do not submit documents by email or fax.

Once you submit your document, turnaround times to review and process documentation vary. Click here for the most up-to-date turnaround times.

If you have questions, please visit our Financial Aid Document Uploader FAQ or contact One Stop at 210-458-8000 or email

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!