Social Security Number Issue

The National Student Loan Data System (NSLDS) found your reported Social Security Number (SSN) (Item 8) on their database, but your name (Items 1 and 2) and date of birth (Item 9) did not match. Therefore, this Student Aid Report (SAR) does not contain the financial aid history that is associated with your reported SSN.

Please provide the following to the One Stop Enrollment Center:

  1. A copy of your SSN card
  2. A copy of your driver’s license/identification card
  3. A copy of your Certificate of Naturalization
  4. A copy of your court order petition for name change

You can submit copies of your official documents one of the following ways:

  • Financial Aid Document Uploader
  • U.S. mail to the following mailing address:

    University of Texas at San Antonio
    Financial Aid and Scholarship Office
    One UTSA Circle
    San Antonio, TX 78249

  • In person or through the drop box outside One Stop Enrollment Center at either the Main or Downtown Campus.

For data security purposes, documents submitted by email or fax cannot be accepted.

If you have questions, please visit our Financial Aid Document Uploader FAQor contact One Stop at 210-458-8000 or email

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!