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Conflicting Information

We have identified conflicting information that will prevent disbursement of your financial aid. You will receive an email sent to your preferred email account requesting specific and required documentation that you need to turn in in order to resolve the conflicting information.

You can submit your required documentation by U.S. mail, in person or through the drop box outside One Stop Enrollment Center at either the Main or Downtown Campus. Please make sure that your MyUTSA ID number and name is listed on each document. For data security purposes, documents submitted by email or fax cannot be accepted.

Mailing Address:

  • Via U.S. mail at:
    University of Texas at San Antonio
    Financial Aid and Scholarships Office
    One UTSA Circle
    San Antonio, TX 78249

If you have questions, please contact One Stop at 210-458-8000 or email


Main Campus

Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us


Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!