One Stop will be closed on November 28 and 29 in observance of the Thanksgiving holiday. We will re-open for normal hours on Monday, December 2.

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Whether it’s in-person, online or over the phone, our One Stop counselors are here to help and can be reached in whatever way is most convenient for you.

Hours of Operation

Monday — Friday
Walk-ins: 8:30am – 4:00pm
Phones: 8:30am – 4:30pm

By Visiting

Save your spot without waiting in line! Reserve your spot remotely using our QLESS system.

MAIN CAMPUS
John Peace Library (JPL) 110
One UTSA Circle
San Antonio, TX 78249

Main Campus Walk-In QLESS Line

DOWNTOWN CAMPUS
Frio Street Building (FS) 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Downtown Campus Walk-In QLESS Line

Peak Times: During peak times (May-August and January), wait times will be longer than usual. You will notice that the queue will look closed due to students already waiting in line. This can fluctuate as we assist students. We encourage you to get in line virtually earlier in the day. We appreciate your patience as our team works quickly to assist our students.

By Phone

Call us and choose 1 for a One Stop Counselor or 2 for a Fiscal Services Representative for billing. If you select One Stop, choose from one of the following menu options:

  • Account Claim/myUTSA ID Passphrase Resets – option 1
  • Admissions (Undergraduate & Graduate) – option 2
  • Financial Aid – option 3
  • Registration & Records – option 4

Call Back Feature: Please note students who opt to use the call back feature may be called from another phone number.

Peak Times: During peak times (May-August and January), wait times may be longer than usual. You will be told your place “in line” while waiting for a representative. To avoid being on hold for a long period of time, we encourage students to use the call back feature or to call during non-peak hours (typically 8:30-9am) for quicker service.

210-458-8000 1-800-669-0919 toll free

By Email

Questions and some documents can be submitted to onestop@utsa.edu by email. Generally, you’ll receive a response within 3-5 business days, but during peak season, please allow 8 business days.

onestop@utsa.edu

By Chat

Our Rowdy Bot can answer general questions. If you have personal account-specific questions, you will need to contact us through another channel such as phone, email or visiting our center.

How to Chat with Rowdy Bot

By Appointment

If you would like to schedule an appointment with a One Stop Enrollment Counselor, please use our QLESS system. Please note we do not schedule appointments during peak times (May through August and January).

Schedule with QLESS

Social Media

We actively monitor @UTSAonestop for questions on social media.

@UTSAOneStop Twitter @UTSAOneStop Facebook @UTSAOneStop Instagram

Call & Chat

Call Us

(210) 458-8000
1-800-669-0919

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times, but we do have a call back feature!

ASK ROWDY BOT

Click on the chat icon on the bottom right corner of this website.

Email & Docs

Email US

Email onestop@utsa.edu

Email turnaround is approx. 3-5 business days. During peak times, it may be longer.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.

Location

Visit

Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

Welcome

What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!