Due to the coronavirus pandemic, in-person, on-campus service has been suspended, and our call center will be closed temporarily. You can speak with One Stop through live chat, email, or video appointments. Click here for more info on UTSA’s response on COVID-19.

Schedule an appointment

Need to meet with a One Stop Counselor to discuss your account? We recommend making an appointment with a counselor. You’ll meet in a virtual setting for 20 minutes when you create an appointment.

Note: You will receive an email the day of your scheduled appointment with a link to the virtual meeting.


UTSA Terms and Conditions for usage of One Stop’s Online Appointment Scheduler

Under the Family Educational Rights and Privacy Act (“FERPA”), a student at an institution of higher education may control outside access to their education records. However, FERPA does allow The University of Texas at San Antonio (“UTSA”) to disclose appropriately designated “directory information” to third parties outside of UTSA unless the student has requested otherwise. If I choose to use the online scheduling tool, I understand that some of this directory information as well as any other information I provide while scheduling is required to be shared with third party service providers. Further I fully understand the rights to withhold my education records afforded to me under FERPA. By my acknowledgment and use of the online scheduling tool, I authorize and acknowledge that UTSA may disclose my directory information as well as any other information provided during scheduling to the third party service providers for the purpose of scheduling. I hereby release UTSA, its governing board (The University of Texas System Board of Regents), officers, employees and representatives, in their individual and official capacities, from any and all liability arising out of or related to the online scheduling tool and disclosure of my information to the third party service providers.


Main Campus

Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


Email Us



Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!