Citizenship Issue

The Social Security Administration did not confirm that you are a U.S. citizen. Only U.S. Citizens and certain eligible non-citizens are eligible for federal aid. You must provide proof of citizenship before you can receive federal student aid. To prove your citizenship, you must come in person and present originals of the any of the following to One Stop Enrollment Center:

  • U.S. passport,
  • U.S. birth certificate,
  • U.S. Certificate of Citizenship,
  • U.S. Certificate of Naturalization, or
  • U.S. Certificate of Birth Abroad

A copy will be made of the original upon submission. Copies submitted by mail, fax or email will not be sufficient to satisfy this requirement.

If you are an eligible noncitizen, you must submit a correction to your citizenship status to indicate you are an eligible noncitizen and also provide your Alien Registration Number on your FAFSA.

If you are not a US Citizen, you may not be eligible for aid. If you have further questions, please contact One Stop Enrollment Center at (210) 458-8000 or toll-free at (800) 669-0919 or send an email to

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(210) 458-8000

Monday - Friday 8:30am-4:30pm
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Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!