UTSA will undergo a technology upgrade December 2-10, to help improve our student experience. During this time, there will be a short-term disruption to nearly all systems (ASAP, Document Uploader, etc.) except for Blackboard. One Stop counselors will only have limited access during this time and may not be able to provide account specific information. Find out more information on how to submit documents.

Transcript Updates – Spring 2021

Beginning January 4, 2021, UTSA will begin using Parchment for transcript requests. Parchment will help UTSA streamline its transcript process and offer services such as 24/7 secure access compatible with all mobile and tablet devices, 24/7 online order status and tracking, and automated electronic delivery acknowledgement.

What’s Changing?

  • Transcripts will no longer be printed on campus and will originate from an off-site location after a request is made. It will no longer be possible to pick up a transcript in-person on the same day of your request.
  • Processing Charges:

    Types of Transcript Transcript Fee
    Electronic Transcript Delivered to College/University $5.00
    PDF Delivered to College/University $5.00
    PDF Transcript Download by Third-Party Recipient $5.00
    Printed and Mailed Copy $7.00

    Note: Additional charges my result in expedited or over-night requests.

  • Requests from students with no holds and/or issues within their request, will be sent within the hour of the order being processed.
  • Students with a ‘transcript-hold’ will be able to request a transcript online, but the transcript request will not be completed until the hold is resolved.

Additional information will be made available beginning January 4, 2021 and we anticipate this process will be faster, more efficient and offer more options for our students than our current systems.


Main Campus

Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us



Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!