Direct Loan Entrance Counseling

You must complete Direct Loan Entrance Counseling before you can receive your Direct loan funds. Please follow these steps to complete your entrance counseling requirements:

  1. Log onto with your Department of Education issued FSA ID.
  2. Click on “Complete Counseling.” When prompted to select a type of counseling, choose “Entrance Counseling.” Click “Start” to begin.
  3. After you have completed entrance counseling, print out the confirmation page for your records, UTSA will receive notification from the Department of Education that your Entrance Counseling has been completed.

If you have further questions, please contact One Stop Enrollment Center at (210) 458-8000 or toll-free at (800) 669-0919 or send an email to

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.



Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus)

Main Campus

JPL 110
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!