Graduate PLUS Loan Incomplete

We received your loan application but we are unable to process the request due to issue(s) with the loan application. An email was sent to the address provided on the Graduate PLUS loan application detailing what issue(s) the application has. If you do not have access to this email or require additional information, please contact the One Stop Enrollment Center.

You can contact the One Stop Enrollment Center in the following ways:

  • In person at either of the One Stop Enrollment Center locations (Main Campus and Downtown Campus)
  • By phone at (210) 458-8000 or toll free at (800) 669-0919.
  • By emailing (students must use their ASAP preferred email, parents should use the email they provided on their Parent PLUS application)

Call & Chat

Call Us

(210) 458-8000

Monday - Friday 8:30am-4:30pm
Call volumes may be higher during peak times.

Chat With Us

Live Chat

Monday - Friday 8:30am-4:30pm
Chat availability may be limited during peak times.

Book An Appointment


Email & Docs

Email US


Email turnaround is approx. 3-5 business days.

Upload A Document

Document Uploader

Upload completed PDF forms (or scan them into a PDF) through our Document Uploader tool.


One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207



What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!