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Unusual Enrollment History

Your Free Application for Federal Student Aid (FAFSA) has been flagged for an “unusual enrollment history review” by the U.S. Department of Education because you received Federal Pell Grant funds and/or Federal Direct Loans at multiple education institutions during a four year review period.

This flag requires UTSA to review your academic history and determine whether or not your enrollment is for the sole purpose of receiving cash refunds of federal student aid without earning academic credit. If a resolution cannot be determined, you may be asked to submit additional documentation to clarify the unusual enrollment history.

If you have further questions, please contact One Stop Enrollment Center at (210) 458-8000 or toll-free at (800) 669-0919 or send an email to


Main Campus

Mon, Tues, Thurs, Fri


Downtown Campus

8:30am-12pm & 1pm-5pm
Closed from 12-1pm


Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us


Visit Us

One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207


What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!