Loan Default Status – Active


The National Student Loan Data System (NSLDS) has indicated that you are in a default status on one or more federal student loans. This has made you ineligible to receive any federal student aid until you resolve all issues regarding your defaulted loan(s). You may need to contact one or more agencies regarding your defaulted federal student loan(s). Please review the comments section of your Student Aid Report (SAR) for agency contact information. To resolve this issue, submit an official copy of your defaulted loan resolution letter from the appropriate agency to One Stop Enrollment Center.

You can submit an official copy of your default loan resolution letter one of the following ways:

  • Financial Aid Document Uploader
  • U.S. mail to the following mailing address:

    University of Texas at San Antonio
    Financial Aid and Scholarship Office
    One UTSA Circle
    San Antonio, TX 78249

  • In person or through the drop box outside One Stop Enrollment Center at either the Main or Downtown Campus.

For data security purposes, documents submitted by email or fax cannot be accepted.

If you have questions, please visit our Financial Aid Document Uploader FAQor contact One Stop at 210-458-8000 or email onestop@utsa.edu

Hours

Main Campus

Mon, Tues, Thurs, Fri
8am-5pm

Wednesdays
8:30am-5pm

Downtown Campus

Mon-Fri
8:30am-12pm & 1pm-5pm
Closed from 12-1pm

Contact

Call Us

(210) 458-8000
1-800-669-0919 toll free

Email Us

onestop@utsa.edu

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One Stop locations are currently closed due to to COVID-19. Reach us via chat or email.

Main Campus

JPL 1.01.04
One UTSA Circle
San Antonio, TX 78249

Downtown Campus

FS 2.400
501 W. Cesar Chavez Blvd.
San Antonio, TX 78207

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What is one Stop?

The One Stop Enrollment Center assists with all questions related to financial aid, undergraduate admissions and registration. Need help submitting paperwork, want to request a transcript, or verification of enrollment? Our office is here to help!